Bilingual Inforce Operations Specialist

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $45.9k - $76.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Review or process received transactions accurately and in a timely manner • Provide service to internal and external clients via email, phone, or mail • Research and analyze inquiries, determine resolutions, and process necessary transactions • Collaborate with teams in various offices to manage changing volumes and meet service standards • Suggest process enhancements to improve service efficiency • Work effectively with other Contract Services departments • Meet or exceed productivity, quality, and service standards • Handle multiple tasks and prioritize daily workload based on urgency • Perform a wide range of tasks within the administrative unit • Communicate with clients, plan sponsors, agents, and brokers in writing and over the phone • Proactively manage and take ownership of requests

🎯 Requirements

• College diploma or equivalent experience • Bilingual French and English is required • Ability to communicate in English and French to support clients from various jurisdictions outside Quebec • Strong decision-making and interpersonal skills • Excellent oral and written communication skills • Ability to work independently and manage multiple tasks • Highly organized and detail-oriented • Adaptability to fast-paced environments • Strong customer service orientation • Proactive and self-motivated

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision coverage • Short- and long-term disability coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible work environment • Learning and career development support • Well-being and inclusion support