Bilingual Life Claims Adjudicator

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $52.6k - $87.8k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Provide exceptional service to customers and non-customers through professionalism, empathy and active listening. • Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders and endorsements. • Administer policy enhancements, premium waiver and other policy benefits. • Document claim files to maintain accurate records of events during claim handling. • Obtain file information and review policy provisions to verify eligibility. • Maintain claim records in the system to ensure accurate reserve calculations. • Set up death claim notifications and file responses. • Monitor the team inbox for rush requests and delegate work as required. • Support clients from various jurisdictions outside Quebec.

🎯 Requirements

• 1-2+ years’ experience in adjudicating claims, would be an asset. • Customer service oriented individual. • Excellent interpersonal skills. • Good oral and written communication skills for dealing with internal and external customers, claimants, brokers, physicians and employees. • Ability to respond constructively and decisively in high pressure or emotional situations. • Ability to respond positively to change. • Working knowledge of government legislation and legal precedents, the Insurance Act and/or Quebec Civil Code and underwriting processes are an asset. • Ability to thrive in a high energy culture. • Continuous improvement mindset. • Fully bilingual in French and English; required to communicate in both languages to support clients from various jurisdictions outside Quebec. • Strong analytical skills, preferred. • Adaptability, preferred. • Resilience, preferred. • Solution-focused problem resolution, preferred. • Exceptional time management skills and ability to manage high volumes of cases within aggressive deadlines, preferred.

🏖️ Benefits

• Flexible work environment • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays • Vacation days • Personal days • Sick days • Statutory leaves of absence • Learning and career growth opportunities • Well-being and inclusion support • Incentive programs and incentive compensation tied to business and individual performance