Bilingual Life Claims Adjudicator

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $52.6k - $87.8k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Provide exceptional service to customers and non-customers through professionalism, empathy and active listening. • Review claims and underwriting files for proper disclosure of medical history, exclusions, riders and endorsements. • Administer policy enhancements, premium waiver and other policy benefits. • Document claim files to maintain accurate records of events. • Obtain file information and review policy provisions to verify eligibility. • Maintain claim records in the system to ensure accurate reserve calculations. • Set up death claim notifications and file responses. • Monitor the team inbox for rush requests and delegate work as required. • Support clients from various jurisdictions outside Quebec.

🎯 Requirements

• 1-2+ years’ experience in adjudicating claims, would be an asset. • Customer service oriented individual. • Excellent interpersonal skills with good oral and written communication skills. • Ability to deal with internal and external customers, claimants, brokers, physicians and employees. • Ability to respond constructively and decisively in high pressure or emotional situations. • Ability to respond positively to change. • Working knowledge of government legislation and legal precedents, the Insurance Act and/or Quebec Civil Code and underwriting processes are an asset. • Ability to thrive in a high energy culture. • Continuous improvement mindset. • Fully bilingual (French/English); required to communicate in English and French to support clients from various jurisdictions outside Quebec. • Strong analytical skills. • Adaptability. • Resilience. • Solution-focused problem solving. • Exceptional time management skills and ability to manage high volumes of cases within aggressive deadlines.

🏖️ Benefits

• Flexible work environment • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays • Vacation days • Personal days • Sick days • Statutory leaves of absence • Learning and career growth support • Inclusion and well-being support • Incentive compensation tied to business and individual performance