Service Relationship Specialist

🔥 19 hours ago

🇨🇦 Canada – Remote

💵 $70.5k - $117.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Represent Manulife externally with existing and potential large and jumbo corporate clients, Advisor Firms, and Partners • Support distribution partners in acquiring new business and participate in finalist presentations and implementation meetings • Serve as a liaison and subject-matter expert in shortlist presentations and new-business implementation • Respond to and resolve escalated and complex benefit-plan inquiries • Negotiate and resolve service escalations • Initiate amendment requests and obtain outstanding requirements to meet deadlines and effective dates • Explain complex plan structures, union negotiations, and plan-design costings • Collaborate with Customer Experience, Operations, Underwriting, Implementation, Plan Document Services, Sponsor Financial Services, Plan Member Administration, and Admin Advantage Flex Benefit teams • Facilitate meetings with Plan Advisors, Consultants, Plan Sponsors, and internal teams • Conduct research assignments and special projects for corporate clients • Build and maintain relationships with existing and potential partners • Prepare, analyze, interpret, and generate client reports using web analytics and reporting tools • Advise clients on digital group-benefits experiences, tools, adoption, usage, and plan-member engagement • Promote products and services based on client needs and business objectives • Recommend plan design, service options, technology solutions, and administration approaches • Apply legislative and privacy guidelines in client meetings • Deliver presentations to employee groups for enrollment and benefits introductions • Train plan administrators on effective plan administration • Lead customer workshops and training on product updates and new features • Plan and maintain regular client and advisor meetings • Present and educate clients on newly launched products, services, and legislative initiatives • Create presentations using Seismic tools • Coach and support new Service Relationship Specialists through job shadowing and buddy systems • Lead projects involving new companies, mergers, acquisitions, and restructures • Act as project manager for large initiatives with Head Office partners and underwriters • Attend re-enrollment, ongoing service, and client meetings and maintain action logs • Travel occasionally to client meetings, wellness fairs, and employee sessions • Work occasionally outside traditional business hours to meet client needs

🎯 Requirements

• Extensive Group Benefits knowledge and experience • In-depth knowledge of Group Benefits products and services • Experience building and strengthening client and consultant/advisor relationships • Proven ability to take initiative, self-manage, and display integrity • GBA designation or working towards the designation • Understanding of funding arrangements, underwriting concepts, risk analysis, and financial reporting • Strong technical and analytical skills using Microsoft Office, Excel, PowerPoint, and web analytics platforms • Excellent presentation skills and ability to influence decision makers • Customer-facing skills, including expectation management, communication, and information management • Ability to work independently and in a team setting • Strong analytical, strategic, problem-solving, negotiation, and influencing skills • Ability to manage multiple priorities, deadlines, and high volumes of work • Ability to determine sensitive client needs or issues • Knowledge of plan design, service options, technology solutions, and ongoing administration needs • High proficiency in negotiation skills • Ability to retain and win new business • Ability to analyze quantitative and qualitative data and make recommendations • Valid driver’s license and personal automobile • Comprehensive knowledge of Manulife’s administrative systems • Proficiency with modern technology • Knowledge of growth and persistency strategies • Excellent planning and project management skills • Ability to complete large, sophisticated concurrent projects within tight timeframes • Knowledge of complex corporate business structures • Ability to gather and submit details on complex amendments for large corporate business • Consultative solution-development skills for corporate business • Understanding of client utilization reports • Understanding of Admin Advantage Flex Benefits operations

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Flexible work environment • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Remote work / Work Smart options • Learning and career development support • Diversity, inclusion, and reasonable accommodation support