Bilingual Mortgage Fulfilment Officer

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• verification of documents of residential mortgage applications from new loan inception to instructions to lawyers and notaries • preparing and processing all mortgage-related transactions and documents • Review documents submitted by the Mortgage Specialist to ensure the file is in good order and all conditions have been met • Set up and administer new mortgage business and process the related financial transactions • Address routine queries from internal partners • Apply strong decision making and problem-solving skills to resolve situations • Maintain strong accountability with respect to workload and responsiveness • Contribute to and support the team in meeting urgent deadlines and unexpected increased volumes • Create and maintain strong team collaborative working relationships with internal departments by providing excellent customer service • Identify continuous improvement opportunities and share ideas for improvements

🎯 Requirements

• Fully bilingual (French/English) • General knowledge of residential mortgage business and mortgage underwriting practices an asset • Sound knowledge of MS Office programs, such as Word, Excel, Outlook • Previous Banking experience is an asset • Excellent customer service skills • Strong interpersonal skills • Proven organization and time management skills • Strong attention to detail • Ability to work in a high-volume, fast-paced environment • Ability to understand and correctly interpret legal mortgage documents • Team collaborative (strong Team player) • Willing to work flexible hours during peak season

🏖️ Benefits

• health, dental, mental health, vision insurance • short- and long-term disability insurance • life and AD&D insurance • adoption/surrogacy and wellness benefits • employee/family assistance plans • various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) • financial education and counseling resources • generous paid time off including holidays, vacation, personal, and sick days