Bilingual Mortgage Fulfilment Officer

🕒 2 days ago

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Verify documents for residential mortgage applications from new loan inception through instructions to lawyers and notaries • Prepare and process mortgage-related transactions and documents • Review Mortgage Specialist submissions to ensure files are complete and conditions are met • Set up and administer new mortgage business and process related financial transactions • Address routine queries from internal partners • Resolve situations, influence decisions, and maintain accountability for workload and responsiveness • Support the team with urgent deadlines and increased volumes • Respond to and resolve inquiries promptly • Build collaborative working relationships with internal departments through excellent customer service • Identify continuous improvement opportunities, share ideas, and assist with implementation • Ensure escalated complaint investigations consider customer experience • Follow Bank policies and standards for information, supporting documentation, processes, and mortgage discharges

🎯 Requirements

• Fully bilingual in French and English, with the ability to communicate with clients from jurisdictions outside Quebec • General knowledge of residential mortgage business and mortgage underwriting practices is an asset • Sound knowledge of Microsoft Office programs, including Word, Excel, and Outlook • Previous banking experience is an asset • Strong customer service skills • Strong interpersonal skills • Proven organization and time management skills • Strong attention to detail • Ability to work in a high-volume, fast-paced environment • Ability to understand and correctly interpret legal mortgage documents • Strong team-player capabilities • Willingness to work flexible hours during peak season

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health, dental, mental health, and vision benefits • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible work environment • Learning and career growth opportunities