Disability Specialist, Training & Development

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $59.1k - $98.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 0%

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🗣️🇫🇷 French Required

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Logo of Manulife

Manulife

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Plan, analyze, develop, deliver, and support learning-centric training programs for multiple audiences across multiple locations and time zones • Create and maintain training curriculum and materials • Develop and support online recorded and eLearning modules • Identify development opportunities and training gaps through formal needs analysis and measurement and evaluation strategies • Provide feedback to learners and leaders • Track and report training data • Serve as a subject matter expert in adult learning theories and practices • Participate in team and department project work • Assist with coaching and RTIW duties as needed • Identify training risks and collaborate to initiate risk mitigation processes • Plan, monitor, and evaluate training success through multiple levels of training evaluations • Facilitate learning through various strategies and methods • Research and implement leading-edge training and development practices • Document processes and procedures on Manusource

🎯 Requirements

• Disability Case Management experience across all benefits lines an asset; STD or LTD is required • Bilingualism (English and French) is an asset; if the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec • Customer focused with very strong listening skills • Accountable and seeks win-win solutions • Highly organized and analytical • Focused on continuous improvement • Able to influence and embrace change • Collaborative working relationships • Superior influence, negotiation, and relationship management skills • Knowledge of agile and change management methods • Proficient and flexible in balancing multiple changing priorities in a demanding, deadline-driven environment • Creative, innovative, with strong technical aptitude • Strong coaching and mentoring abilities • Knowledge and experience in remote training • Able to document and communicate complex ideas in a simplified way • Extensive knowledge of Disability Management techniques and skills gained through experience in effective Disability Case Management • Well-developed knowledge of the disability industry • Analytical, research, problem-solving, and decision-making skills • Knowledge of adult learning theories and practices

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Remote work arrangement

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