L&D Quality Lead

🔥 15 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

📚 Learning and Development

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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McLean & Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

McLean & Company is a B2B HR research and advisory firm that provides membership-based services to HR teams, including diagnostic surveys, role-based research, training programs, workshops, guided implementations, and executive coaching. The company helps organizations design and execute HR strategy, talent management, total rewards, learning and development, and HR technology initiatives by combining data-driven insights, best-practice tools and templates, and on-demand advisor support.

📋 Description

• Serve as the quality assurance lead for Learning Solutions content • Ensure deliverables align with research standards, instructional design principles, accessibility requirements, and member expectations before release • Lead content quality alignment sessions across reviewers • Develop, maintain, and continuously improve quality standards, scorecards, and governance frameworks • Analyze quality data to identify trends and risks and provide actionable insights and recommendations • Identify process gaps and implement sustainable solutions that improve efficiency, consistency, scalability, and member experience • Scope outsourced projects and establish expectations • Manage external vendors and outsourcing partners responsible for content development, maintenance, and production support • Coordinate reviews and provide partners with consolidated feedback • Monitor partner performance and maintain relationships that strengthen capacity, reliability, quality, and delivery outcomes • Analyze vendor performance data and recommend improvements • Collaborate with Learning Solutions leaders, delivery teams, vendors, and cross-functional stakeholders to solve problems and implement scalable solutions

🎯 Requirements

• Degree or diploma in Business, Human Resources, Organizational Development, Adult Education, Project Management, QA or Operations Management, or a related field • 8+ years of experience in Learning & Development, Quality Assurance, Content Production, or a related discipline • Experience reviewing and quality-assuring L&D content against established standards, scorecards, rubrics, or evaluation frameworks • Experience managing external vendors, agencies, outsourcing partners, or third-party service providers, including project scoping, expectations, timelines, quality standards, and delivery accountability • Experience developing and improving quality standards, governance frameworks, operating procedures, workflows, processes, and performance measurement practices • Experience developing and maintaining scorecards, key performance metrics, and reporting; ability to analyze data, identify trends, and provide actionable insights and recommendations • Familiarity with instructional design principles and evaluating content quality within a learning and development environment • Strong analytical and critical thinking, project management, collaboration, communication, and key player management skills • Ability to thrive in a rapidly changing work environment with complex personalities and situations • Demonstrated ability to influence, build alignment, and drive accountability without direct authority • Advanced proficiency in Microsoft 365 applications, including Excel, PowerPoint, Outlook, and Teams • Experience with Power BI or other reporting and analytics tools is an asset • Experience within consulting, advisory, research, professional services, or membership-based organizations is an asset • Experience in learning content development and research is an asset • Experience working with global teams, vendors, or organizations is an asset • Relevant professional certifications in project management, quality, process improvement, analytics, and learning and development are an asset

🏖️ Benefits

• Remote work arrangement • Flexibility to accommodate clients and partners in different time zones • Community and collaboration • Opportunities to stretch and grow • Diversity and inclusion • Accommodation throughout the recruitment and hiring process upon request