Instructional Design Specialist

Job not on LinkedIn

🔥 6 minutes ago

🇨🇦 Canada – Remote

💵 $84.2k - $108.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 0%

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Design, develop, and maintain engaging and effective learning programs that drive performance and business outcomes • Lead end-to-end instructional design for complex, high-impact learning programs from needs analysis through evaluation • Design learning ecosystems using social, experiential, and digital reinforcement aligned with the 70/20/10 model • Apply Action Mapping and performance consulting techniques to drive measurable behavior change • Partner with subject matter experts, project managers, frontline leaders, and cross-functional stakeholders • Translate business goals into learning strategies, surface performance gaps, and articulate instructional tradeoffs • Develop assessments and evaluation plans, analyzing outcomes across Kirkpatrick Levels 1–3 • Contribute to content governance, peer review, instructional design standards, and maintenance of existing learning programs • Use Claude/OpenAI and other AI tools to create and iterate asynchronous learning content • Create basic multimedia assets, including screen recordings, short-form video, and AI-assisted voiceover content

🎯 Requirements

• 4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment • A strong portfolio demonstrating ownership of complex learning programs and a variety of instructional modalities • Solid expertise in instructional design models (e.g., ADDIE, SAM) and adult learning theory, with working knowledge of Action Mapping or performance consulting approaches • Demonstrated hands-on experience using AI tools (e.g., Claude/OpenAI) to build asynchronous learning content; builder-level fluency preferred • Strong project management and stakeholder partnership skills, with the ability to independently own projects from needs analysis through evaluation • Ability to collaborate cross-functionally with Product, Engineering, and Ops and communicate design rationale clearly • Commitment to continuous improvement, experimentation, and high-quality design standards • Ability to work from Ontario or British Columbia • Must answer employment visa sponsorship question during application