Senior Bilingual Individual Disability Case Manager

🔥 12 minutes ago

🇨🇦 Canada – Remote

💵 $59.7k - $99.5k / year

⏰ Full Time

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Establish and maintain superior customer service for policyholders, agents, and marketing centers • Manage ongoing claims by requesting medical and financial documentation or investigations as required • Consult with specialists in all areas • Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, and endorsements • Administer policy enhancements, premium waiver, and other policy benefits • Determine claim benefit eligibility and communicate decisions to stakeholders • Document claim files to ensure accurate records of events • Obtain proper file information and review policy provisions to verify eligibility • Maintain claim records in the system accurately to support reserve calculations • Communicate with internal and external clients, service providers, brokers, physicians, employees, hospitals, investigators, and lawyers

🎯 Requirements

• University degree in any discipline or equivalent experience • 3+ years of experience in claims adjudication, ideally in disability claims • Strong customer service orientation with solid negotiation skills • Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) • Fully bilingual in French and English • Strong oral and written communication skills • Working knowledge of government legislation and legal precedents; knowledge of the Insurance Act and/or Civil Code of Québec is an asset • Strong working knowledge of medical conditions and terminology • Experience interpreting and applying financial documentation and fair claims practices • Good understanding of underwriting processes • Strong analytical skills to assess conflicting information, evaluate risk, and make timely, effective decisions • Ability and willingness to work in a team environment

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible work environment • Learning and career growth opportunities • Inclusion and well-being support • Reasonable accommodation during the application process