Bilingual Travel & Concierge Experience Agent

🔥 10 minutes ago

🇨🇦 Canada – Remote

💵 $47k - $71k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Express

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

American Express is a global financial services company that issues consumer, business, and corporate credit cards, operates payment and merchant services, and offers banking products such as savings accounts, certificates of deposit, and personal loans. It provides rewards and travel programs, corporate and B2B payment solutions, financial education and security services, and extensive cardmember and merchant support.

📋 Description

• Help Premium Card Members create unforgettable trips and concierge experiences • Deliver innovative and extraordinary travel and concierge experiences • Surpass client expectations and provide exceptional customer service • Handle daily responsibilities across chat, email, and voice communication channels • Use travel tools and Sabre GDS booking tools

🎯 Requirements

• Good knowledge of travel and world geography • Experience exploring the world, studying in the industry, or selling domestic and international travel • Ability to build long-lasting customer relationships • Strong spoken and written communication skills • Resilience and composure under pressure and changing circumstances • Strong time management and multitasking skills • Sales experience and consultative skills to recommend and cross-sell relevant products and services • Computer skills and ability to use several travel tools • Flexibility to work shifts, including nights and weekends • Ability to speak and write fluent French • TICO and OPC certification required; certification fees will be covered if not already certified • Employment eligibility to work with American Express; no visa sponsorship available • Successful completion of a background verification check

🏖️ Benefits

• Competitive base salaries • Bonus incentives • Support for financial-well-being and retirement • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • Generous paid parental leave policies (depending on your location) • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities • TICO and OPC certification fees covered if needed