Bilingual Reimbursement Specialist

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $45.9k - $71.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Make outbound calls according to established protocols • Complete adverse event reports and related follow-ups with patients or treating physicians • Manage requests related to clinical product support, client-specified procedures, and other services • Interact with consumers, family members, physician offices, pharmacists, nurses, and other healthcare professionals • Maintain organized reference materials and stay current with scientific information and medical literature • Accurately evaluate clinical information and provide clinical details to support risk reduction and decision-making • Provide product-related training sessions and coordinate product testing and/or administration when applicable • Assist reimbursement processes and handle coverage-related requests • Coordinate benefits documentation, case updates, follow-ups, and reimbursement communications • Resolve routine reimbursement issues, documentation gaps, and workflow exceptions • Maintain accurate case records, reimbursement documentation, and system updates • Monitor reimbursement trends, recurring issues, and escalation indicators • Work with internal and external stakeholders to clarify reimbursement requirements and support case resolution • Contribute to process improvements and workflow updates • May be required to remain on standby/on call

🎯 Requirements

• Post-secondary education or equivalent in a related discipline • Minimum of 2 years' experience in customer service, in an office setting • Minimum of 3–5 years' experience in nursing and related healthcare fields • Bachelor’s degree or related diploma in nursing and an equivalent combination of experience and education • Bilingualism, French/English is required • Strong proficiency in Microsoft applications (Outlook, Word, Excel) • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs • Clinical and pharmaceutical knowledge • Strong patient management experience • General knowledge of reimbursement, patient assistance programs, databases and database functionality • Advanced knowledge of pharmaceutical distribution industry • Working knowledge of automated warehouse operating system • Strong business and financial acumen • Strong analytical and mathematical skills • Effective interpersonal, leadership, organizational, presentation, and problem-solving skills • Ability to communicate effectively orally and in writing in French and English • Ability to consistently meet deadlines • Ability to multitask and manage parallel processes • Experience in healthcare, pharmaceutical, or insurance industry is an asset

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process