Bilingual Field Nurse Care Navigator, Supervisor

🔥 3 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 10%

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Provide day-to-day supervision, coaching, and operational support to Field Nurse Case Managers and/or Nurse Care Navigators • Conduct regular clinic visits to support field team members, reinforce program objectives, identify improvements, and strengthen provider and clinic relationships • Support in-clinic and remote patient support, including patient education, enrolment support, disease and therapy education, adherence support, and case management • Ensure service delivery aligns with program protocols, departmental procedures, Sentrex policies, and client expectations • Act as the first escalation point for operational, clinical, clinic-related, and patient support issues • Foster relationships with clinics, treatment centres, health care providers, and stakeholders • Identify clinic-specific needs, barriers, and opportunities to improve patient and clinic experience • Support communication among field navigators, reimbursement teams, pharmacies, infusion providers, clinics, and other stakeholders • Guide the team on complex patient cases, therapy disruptions, adherence concerns, clinic challenges, and reimbursement barriers • Monitor documentation, CRM requirements, case notes, service activities, and reporting standards • Ensure adverse events, product complaints, and reportable information are documented and escalated according to pharmacovigilance requirements • Support onboarding, training, coaching, and ongoing development of field nurses and nurse care navigators • Assist with training materials, process updates, communications, and workflow improvements • Conduct regular check-ins regarding workload, service expectations, clinic coverage, and performance • Review trends, escalations, and field feedback to identify process gaps and improvement opportunities • Collaborate with Associate Program Manager, Program Manager, and leadership on staffing, priorities, client deliverables, and operational consistency • Support client discussions, program updates, clinic feedback summaries, and operational reporting • Participate in meetings, training sessions, and stakeholder discussions • Maintain confidentiality of patient, client, clinic, and corporate information • Promote a collaborative, professional, service-oriented team environment • Perform additional duties as assigned

🎯 Requirements

• Must be a Registered Nurse in good standing with the College of Nurses of their respective province • 3+ years of clinical experience, preferably in immunology, rheumatology, dermatology, or a related therapeutic area • Experience in Patient Support Programs is a strong asset • Previous leadership, supervisory, mentoring, or field team support experience is preferred • Experience supporting field-based teams, clinic engagement, patient education, injection training, or reimbursement-related patient support is an asset • Strong understanding of PSP workflows, patient enrolment, clinic support, reimbursement coordination, adherence support, and case management activities • Demonstrated ability to build and maintain strong relationships with health care providers, clinics, internal teams, and client stakeholders • Strong communication, coaching, problem-solving, and conflict resolution skills • Ability to manage escalations professionally and guide team members through complex patient or clinic situations • Strong organizational skills with the ability to manage competing priorities and support a geographically dispersed team • Ability to analyze field trends, identify barriers, and recommend practical solutions to enhance service delivery • Highly collaborative with a professional, service-oriented approach • Bilingualism in English and French is required • Commitment to providing a high level of service to internal and external clients • Adaptability and a track record of success during growth and organizational change • Proven track record of developing trust and influence at multiple levels • Impactful and candid communication style • Exceptional organizational skills and ability to build effective working relationships with colleagues, management, and stakeholders • Required COVID-19 vaccination approved by Health Canada, subject to applicable human rights obligations

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Flexible working environment that promotes a healthy work-life balance • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Quarterly virtual social events • Competitive salary • Generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitment • Accommodations available upon request during the selection process