Spécialiste principal(e) bilingue, Services aux patients, Programme de soutien aux patients

🔥 2 hours ago

🇨🇦 Canada – Remote

💵 $53.7k - $89.5k / year

⏰ Full Time

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Manage patient cases from enrolment through ongoing program support, maintaining accurate and timely documentation • Serve as a key contact for patients, prescribers, clinic staff, pharmacies, insurers and other program partners • Support reimbursement navigation, including public and private insurance coverage, prior authorization requirements and financial-assistance options • Collect and review patient, prescription and insurance information to identify and resolve access barriers • Coordinate with pharmacies, clinics and internal teams to support timely access to prescribed specialty medications • Respond to patient and healthcare professional inquiries by telephone and email in French and English • Investigate complex cases, resolve service issues and escalate matters outside the program’s scope • Provide approved program, medication and treatment-process information • Follow procedures for adverse event and product complaint reporting • Maintain patient confidentiality and documentation compliance with privacy, quality and program requirements • Monitor case progress, conduct follow-ups and communicate updates to authorized members of the patient’s circle of care • Share subject-matter expertise, support onboarding and guide less-experienced colleagues • Contribute to service improvements and a high-quality patient and healthcare professional experience

🎯 Requirements

• At least five years of related experience in patient services, healthcare support, reimbursement, insurance, pharmacy services, specialty pharmaceuticals or a comparable environment • Fluency in French and English, including professional verbal and written communication • Legally authorized to work in Canada • Available to work Monday to Friday, 10:00 a.m. to 6:00 p.m. Eastern Time • Experience managing patient or customer cases using a case-management system, CRM or similar database • Experience handling confidential information and maintaining clear, accurate records • Demonstrated ability to independently manage complex issues, competing priorities and escalations • Proficiency with Microsoft Office, including Outlook, Word and Excel • A private, secure home workspace suitable for confidential patient conversations • Experience in a Patient Support Program, specialty pharmacy, pharmaceutical manufacturer program, healthcare contact centre or reimbursement hub • Knowledge of Canadian public and private drug coverage, prior authorization and financial-assistance processes • Experience supporting biologic or specialty medications • Familiarity with therapeutic areas such as immunology, rheumatology, dermatology or gastroenterology • Experience mentoring, training or providing procedural guidance to colleagues • Strong communication, problem-solving, relationship-management and service-recovery skills

🏖️ Benefits

• Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Remote work • Occasional travel or attendance at in-person meetings may be required based on business or program needs

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