National Account Manager

Job not on LinkedIn

🕒 September 18

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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Logo of MISTRAS Group

MISTRAS Group

5001 - 10000 employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

MISTRAS Group is a global provider of asset protection, non-destructive testing (NDT), and integrity management solutions that help industrial operators anticipate risk, ensure safety, and optimize asset performance. The company delivers field inspection services, in‑lab testing, engineering consulting, pipeline integrity services, condition-monitoring hardware and software (including asset performance management platforms and PCMS®), and turnkey mechanical integrity programs across energy, industrial, and infrastructure sectors. MISTRAS combines advanced sensors, robotic and unmanned inspection systems, accredited laboratory capabilities, and data intelligence to provide predictive analytics, regulatory compliance support, and reliability improvements for critical assets.

📋 Description

• Drive profitable revenue growth, strengthen customer partnerships, and improve margin performance • Lead customer engagement for complex programs, multi-site opportunities, and integrated service solutions across MISTRAS’ In-Lab service network • Establish and manage relationships and account governance across procurement, engineering, quality, operations, and senior leadership • Own enterprise-wide account strategy across MISTRAS locations • Quantify account growth potential and whitespace and translate it into growth targets • Own commercial performance against account KPIs, including revenue, margin, retention, pipeline, forecast accuracy, and penetration • Lead commercial escalations and contract lifecycle management • Develop and execute strategic account plans • Build trusted solution-partner relationships within assigned accounts • Maintain knowledge of MISTRAS’ OneSource portfolio, especially Aerospace & Defense nondestructive inspection solutions • Identify opportunities to expand service penetration across customer locations, programs, and manufacturing processes • Collaborate with Operations and Sales Leadership on commercial commitments, operational capabilities, turnaround expectations, and profitability • Lead customer discussions on technical solutions, inspection strategy, service delivery models, and long-term support agreements • Drive opportunity management, forecasting, quote follow-up, pipeline management, and strategic account reviews • Maintain account activity, opportunity tracking, and customer information in HubSpot • Provide market intelligence and competitive insights • Support contract negotiations, pricing discussions, and commercial strategy development • Represent MISTRAS at customer meetings, trade shows, industry events, and professional forums

🎯 Requirements

• High school diploma required • Undergraduate degree a plus • Industry-specific and/or NDT experience required • Valid Driver’s License • Travel between 30-60% • Microsoft Office suite proficiency (Word, PowerPoint, Excel, etc.) • CRM proficiency preferred • Ability to climb stairs and ladders at customer walk-downs and trade displays • Frequent lifting up to 30 lbs.

🏖️ Benefits

• Participation in training and professional development • Strategic planning sessions and leadership meetings • Equal employment opportunity • At-will employment relationship • Designated smoking areas where established, in accordance with applicable state and local law

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