Associate Principal Engineer – Support Lead, Media Operations

🔥 2 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Lead support operations for media systems • Lead a team of Application Support Analysts • Work with distribution and scheduling software, including IBMS and WHATSOn • Support Service Desk environments and IT ticket resolution workflows • Document processes using tools such as PowerPoint and Visio • Apply strategic, innovative thinking and thought leadership • Work independently in a fast-paced environment

🎯 Requirements

• Experience with Operative's Integrated Broadcast Management System (IBMS), MediaGenix's WHATSOn, or other distribution and scheduling software is mandatory • Experience leading a team of Application Support Analysts • Working knowledge of the Windows operating environment • Competency in relational database structures, particularly SQL and Oracle PL*SQL • Experience in Service Desk environments and IT ticket resolution workflows • Experience with ServiceNow, Jira, or other ticket management software • Experience with process documentation and tools such as PowerPoint and Visio • Excellent analytical, verbal and written communication, facilitation, and organizational skills • People and thought leadership skills • Strategic, innovative thinking and vision • Strong business acumen • Excellent organizational skills with attention to detail • Ability to work independently in a fast-paced environment • Ability to learn new skills and concepts quickly • Minimum 10 years of experience • MediaGenix's WHATSOn, media industry, scheduling platform, and Integrated Broadcast Management System (IBMS) skills • Experience in the media industry is a plus • Solid understanding of technology • Undergraduate degree should be fine

🏖️ Benefits

• Remote work • Equal employment opportunities • Inclusive work environment • Diversity commitment