Dealer Experience Advisor, Bilingual (English/French)

Job not on LinkedIn

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $38.8k - $53.4k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Napoleon Products

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏭 Manufacturing

🏨 Hospitality

🍽️ Food & Beverage

Manufacturing • Hospitality • Food & Beverage

Napoleon Products is a worldwide manufacturer of premium barbecues, fireplaces, heating and cooling systems, and outdoor living products, supplying consumers and dealers across many international markets. The company focuses on outdoor cooking and home heating solutions and distributes its products through regional dealers, retail channels, and online presence.

📋 Description

• Enter orders received by phone, email, and portals into the computer system • Compose and send email order acknowledgements to dealers • Answer dealer inquiries about invoices, products, pricing, availability, and shipping • Provide dealers with the best possible ETA using available tools • Collaborate with peers, supervisors, accounting, shipping, production, and inventory teams on dealer issues • Coordinate shipping between internal departments and dealers; expedite shipments and create freight credits • Create return authorizations and coordinate logistics details and credits • Maintain and update dealer account information in all systems • Answer inbound and make outbound calls to dealers regarding hearth and grills • Complete assigned projects and training; obtain product knowledge to provide correct parts • Correct order entry errors by inputting memos • Build relationships with the internal sales team to align messaging to dealers • Assist dealers with technical questions about Mynapoleon.com, Ship early, and Co-op portal

🎯 Requirements

• Must be bilingual (English/French) • High School Diploma • 1-2 years customer service experience • Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) • Experience with ERP (Dynamics 365) and CRM systems considered an asset • Ability to use multiple systems and screens simultaneously while on the phone answering dealer questions

🏖️ Benefits

• Competitive Compensation / Wages • Medical, dental, and vision insurance • Retirement Savings Plan (RRSP/DPSP) • Tuition reimbursement • Life insurance and disability coverage • Associate Purchase Programs, Product Discounts, In-house Sales • Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions • Napoleon Cares – Associates helping Associates • Employee Assistance Plan • Napoleon Recognition Program • GOevisits, virtual doctor visits