Technical Support Engineer

Job not on LinkedIn

🕒 September 8

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Navina

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Navina is a company focused on transforming primary care through an intelligible, actionable platform that enhances diagnosis and care. With a vision to simplify the chaos of patient data, Navina uses AI and machine learning to provide physicians with organized and comprehensible patient portraits. This innovative approach allows healthcare providers to assess complex cases quickly, aiming for optimum patient wellness and improved financial performance for providers and payers. As a partner of the American Academy of Family Physicians (AAFP) Innovation Lab, Navina is at the forefront of healthcare technology.

📋 Description

• Resolve customer issues daily, ensuring timely responses and high customer satisfaction • Proactively manage day-to-day customer issue resolution within SLA requirements • Contribute to methodologies, best practices, and techniques that improve the support process • Build and contribute to Navina’s technical support knowledge base • Collaborate with R&D, Product, Customer Success, and Medical teams on complex problem-solving and time-sensitive escalations

🎯 Requirements

• +4 years of experience in a customer-facing Tech Support/Integration/Services role at a SaaS company or equivalent experience • Proven experience with SQL and data analysis • Proven experience with debugging web applications • Strong project management skills • Excellent problem-solving and troubleshooting skills • Proven excellent customer-facing communication skills (verbal and written) • Familiarity with the US healthcare industry (advantage) • Proven experience in programming with JavaScript, Python, or Node.js (advantage) • Located in the U.S. Pacific time zone or available to work until 8:00PM PST • Experience with troubleshooting data pipelines and ETL processes • Experience in a fast-growing organization • Strong presentation skills for all audiences • Ability to articulate thoughts and ideas clearly, concisely, and persuasively to a variety of personas • Detailed oriented