AWS Technical Architect

🔥 23 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔙 Backend Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Ensure customer success in building and launching Amazon Connect solutions • Conduct technology assessments and audits for migration to the AWS Connect CCaaS platform • Facilitate business process reviews to identify customer requirements and processes • Educate customers on AWS and participate in architectural discussions for cloud deployment • Lead customer discovery, ROI development, presentations, and delivery estimates • Translate customer requirements into contact center designs using AWS best practices and services • Oversee and mentor technical teams delivering Salesforce and AWS Cloud solutions on time, within budget, and to quality standards • Liaise between technical teams and business stakeholders while managing expectations and priorities • Drive best-practice contact center design throughout solution delivery • Manage project and customer communications • Deliver customer end-user training and documentation • Lead enterprise-level projects with minimal direction from senior management • Lead vision and strategy discussions with contact center and customer service leadership

🎯 Requirements

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Hands-on scripting/coding experience, including Python, Java, C#, .NET, or Node.js • Communication and presentation skills with executives, IT management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Proficiency documenting infrastructure requirements and specifications, including resource types, networking, security, and compliance needs • Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy • Contact center architecture knowledge • Experience implementing infrastructure as code using AWS CDK and Terraform • Ability to set up monitoring and logging and perform ongoing infrastructure maintenance • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of platforms such as Genesys, Cisco, Avaya, or Twilio • Experience with Workforce Management solutions • Experience with outbound dialers and campaign management • Knowledge of Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

🏖️ Benefits

• Remote work options • Flexible working arrangements • Anticipated travel commitment of up to 25% • Company town halls and meetings • Team celebrations and social events