Digital Marketing Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐 Digital Marketing

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newfold Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

💼 Consulting

📣 Marketing

📦 Logistics

💰 Venture Round on 2021-01

Consulting • Marketing • Logistics

Newfold Digital is a leading web presence solutions provider serving millions of small-to-medium businesses globally. Through its portfolio of brands, including Bluehost, CrazyDomains, HostGator, Network Solutions, Register. com, Web. com, and many others, Newfold Digital helps customers of all sizes build a digital presence that delivers results and adds value to businesses. With extensive product offerings such as domains, website builders, hosting, security, online marketing, professional website design, and SEO services, along with personalized support, Newfold Digital collaborates with its customers to meet their online presence needs.

📋 Description

• Establish expertise in online marketing and continuously expand knowledge of online marketing and the company product suite • Serve as the customer point of contact for Professional Services products, focusing on online marketing and website services • Communicate with customers regularly by phone and email • Build and maintain long-term customer relationships • Communicate website and digital marketing campaign strategies, updates, and performance data • Analyze campaign performance and discuss recommendations and next steps with customers • Create web performance reports as required • Document all client interactions • Own customer calls and communicate customer needs to department leaders • Resolve customer issues by identifying root causes and applying active listening and empathy • Communicate customer feedback, opportunities, and trends to department leaders • Set appropriate customer performance expectations and promote product/service value • Recommend relevant upsell and cross-sell products when appropriate • Mentor and assist in training and development of team members • Serve as a subject matter expert in workshops, training, and projects

🎯 Requirements

• Excellent verbal and written communication • Behaviors aligned with company core values • At least 2 years in professional role(s), including direct interaction with people/customers • Strong communication and people skills • Self-motivation and effective decision-making skills • Multitasking and organizational skills • Proficiency in MS Office Suite, including Word, Excel, and PowerPoint • Ability to meet productivity and quality standards within expected time frames • Strong passion for customer service and solving customer questions • Customer-centric attitude • Ability to manage escalations, de-escalate customers, and retain them with minimal Supervisor input • High degree of accountability • Strong personal organization • Positive collaboration with team members • Creative thinking and problem-solving techniques • Strong desire for continuous learning • Prior online marketing experience recommended, but not required

🏖️ Benefits

• Monthly bonus incentives • Work-from-home, hybrid, or work-from-the-office environment scenarios • Work-life balance • Diversity and inclusion programs • Affinity groups and global networking opportunities • Learning and development opportunities • Mentoring and career growth opportunities