ServiceNow Solution Architect – HAM/SAM

🔥 16 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Serve as the primary technical point of contact for ServiceNow HAM, SAM, ITAM, CMDB, ITOM, and ITSM solution delivery • Lead end-to-end solution architecture for ServiceNow HAM and SAM engagements from discovery and requirements definition through implementation, deployment, and optimization • Define technical architectures and scalable solution designs aligned with client requirements and ServiceNow industry practices • Facilitate customer workshops, requirements-gathering sessions, architecture reviews, and technical design discussions • Translate business and functional requirements into technical specifications, implementation plans, and roadmaps • Advise clients on asset lifecycle processes, governance, data quality, compliance, and optimization • Architect HAM solutions covering the complete hardware asset lifecycle • Architect SAM solutions covering software discovery, normalization, license management, reconciliation, compliance, reclamation, and optimization • Design integrations with CMDB, CSDM, Discovery, ITSM, Service Catalog, Procurement, ITOM, ERP, endpoint-management, and other enterprise systems • Establish data governance and process controls for asset, contract, entitlement, and CMDB data • Identify and mitigate risks, dependencies, data-quality issues, integration gaps, and governance concerns • Lead delivery collaboration across architects, developers, project managers, and client stakeholders • Provide engineers with architectural blueprints, technical requirements, data models, integration specifications, and implementation guidance • Oversee solution quality across configuration, customization, integrations, data migration, testing, security, and deployment • Deliver outcomes including improved asset visibility, lifecycle control, software compliance, cost optimization, and operational efficiency • Research ServiceNow capabilities and industry trends to recommend enhancements and continuous improvements

🎯 Requirements

• 8–12 years of experience in IT services, enterprise architecture, consulting, or solution delivery • At least 4 years of hands-on experience with the ServiceNow platform • Significant experience implementing or architecting ServiceNow HAM, SAM, ITAM, or related asset-management capabilities in enterprise environments • Strong knowledge of hardware asset lifecycle processes • Strong knowledge of software asset-management processes • Experience with ServiceNow CMDB and CSDM principles • Experience implementing integrations between ServiceNow and enterprise systems • Familiarity with ServiceNow ITOM and CMDB capabilities, including Discovery, Service Mapping, Event Management, Cloud Management, Orchestration, CMDB, and CSDM • Experience with ServiceNow platform configuration and scripting, including JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages, Flow Designer, IntegrationHub, and REST/SOAP APIs • Experience with integration technologies and protocols, including SSO, SAML, SSL/TLS, web services, LDAP, JDBC, ODBC, SOAP, SCP, and FTPS • Ability to create architecture diagrams, technical designs, data flows, and implementation documentation • Strong client-facing communication, workshop facilitation, requirements analysis, and stakeholder-management skills • Bachelor’s degree in Computer Science, Business Administration, Information Systems, or a related field; equivalent experience will be considered

🏖️ Benefits

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodations available upon request