Government Service Representative, Bilingual

Job not on LinkedIn

🔥 5 minutes ago

🇨🇦 Canada – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Respond to citizen inquiries by phone in a professional, respectful, and empathetic manner • Listen actively to understand individual needs and concerns • Provide guidance and information about government programs, services, and support options • Assist individuals in navigating administrative processes and next steps • Navigate multiple computer systems while speaking with callers • Accurately document interactions and relevant information • Handle confidential and sensitive information discreetly • Follow established policies, procedures, privacy, and security requirements • De-escalate difficult conversations and provide solution-focused support • Connect individuals with appropriate resources and support services • Demonstrate empathy, resilience, and professionalism when supporting people in complex or vulnerable situations

🎯 Requirements

• Bilingualism (French/English) • Available to work from 35 to 40 hours per week • Available to work during all business hours: Monday to Friday from 9:30 am to 6:00 pm (ATL) • Reliable high-speed internet connection of at least 25 Mbps • Secure, quiet workspace at home • Reside in New Brunswick • Strong customer service skills and a genuine desire to help people • Excellent verbal communication and active listening abilities • Confidence working with multiple computer systems simultaneously • Strong attention to detail and accuracy when documenting information • Ability to remain calm, professional, and respectful during challenging conversations • Strong organizational and problem-solving skills • Reliability, accountability, and a strong work ethic • Willingness to learn, accept coaching, and continuously improve • Ability to follow policies, procedures, and privacy standards consistently

🏖️ Benefits

• The comfort of working from your own home • Monday to Friday schedules, with free weekends • Fully paid training • Opportunities to build valuable customer service and administrative experience • Complete benefits package after six months, including comprehensive insurance (medical, dental and life) • Additional RRSP contributions • Significant discounts on insurance products and services • Supportive team environment with ongoing coaching and development

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