Field Patient Support Services Manager – Chef

Job not on LinkedIn

🔥 35 minutes ago

🇨🇦 Canada – Remote

💵 $92.1k - $153.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pfizer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1849

💼 Consulting

📣 Marketing

💊 Pharmaceuticals

💰 Post-IPO Debt on 2023-05

Consulting • Marketing • Pharmaceuticals

Pfizer is a pharmaceutical company that has been at the forefront of scientific innovation for 175 years. The company is dedicated to improving health and well-being at every stage of life by providing access to safe, effective, and affordable medicines and healthcare services. Pfizer focuses on delivering innovative therapies, particularly in the field of cancer treatments, as it continues to progress in transforming the healthcare landscape.

📋 Description

• Serve as the territory contact for specialty pharmacies, infusion clinics, and healthcare providers • Ensure consistent and effective specialty pharmacy services across the territory • Monitor patient access and treatment initiation, proactively addressing operational challenges • Analyze territory access metrics to improve patient outcomes and service levels • Escalate and manage complex access issues, treatment delays, and operational concerns requiring cross-functional support • Identify and resolve barriers related to patient enrollment, reimbursement, therapy initiation, scheduling, infusion coordination, and ongoing treatment access • Collaborate with specialty pharmacies, clinics, physicians, and field teams to facilitate timely patient access to therapy • Develop compliant solutions that optimize patient journeys • Support providers in navigating reimbursement, access, and operational processes • Build and maintain relationships with specialty pharmacies, infusion clinics, physicians, nurses, clinic administrators, and healthcare networks • Participate in customer meetings alongside commercial teams where appropriate • Facilitate communication among specialty pharmacies, the head office PSP team, Market Access, Medical, Compliance, and Commercial colleagues • Share field insights on access challenges, customer needs, competitive dynamics, and operational opportunities • Monitor specialty pharmacy KPIs, patient access metrics, and service levels • Develop and implement action plans to address identified gaps • Provide regular territory updates and recommendations to department leadership • Ensure compliance with company policies, patient privacy, industry codes, and regulatory standards • Support vendor oversight and escalate service quality issues • Maintain records and reports on patient support activities and operational issues • Report adverse events and product complaints according to company procedures and pharmacovigilance requirements • Maintain expertise in patient support, specialty pharmacy, reimbursement, infusion networks, and Canadian healthcare • Pursue ongoing professional development

🎯 Requirements

• University degree in Health Sciences, Life Sciences, Nursing, Pharmacy, Business, or a related discipline • Minimum 5 years of experience within the pharmaceutical, healthcare, specialty pharmacy, reimbursement, patient services, or related healthcare environment • Proven experience with healthcare professionals and institutions • Experience resolving complex operational issues with customer-focused solutions • Knowledge of specialty pharmacy, infusion clinics, biologics, reimbursement, and access pathways is strongly preferred • Exceptional customer service and relationship-building skills • Strong problem-solving and critical-thinking skills • Ability to influence without authority and collaborate across stakeholders • Strong communication and presentation skills • Excellent organizational and project management skills • Ability to manage ambiguity and shifting priorities in a fast-paced environment • Analytical mindset and ability to use data to identify issues and trends • Strong knowledge of healthcare compliance, privacy regulations, and industry codes • Demonstrated commitment to patient-centricity and operational excellence • Ontario field-based role requiring regular travel within the province • Bilingualism (English and French) is considered an asset

🏖️ Benefits

• Diversity and inclusion commitment • Equitable workplace • Accessible candidate experience and recruitment accommodations