Investor Services Assistant Manager

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Pinnacle Fund Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Pinnacle Fund Services is a fund administration firm that provides outsourced back-office services, combining specialized fund accounting, valuation, reporting, regulatory and tax support with tailored technology solutions. The company services a wide range of alternative investment strategies—including private equity, venture capital, hedge funds, real estate & infrastructure, structured finance, private debt, fund-of-funds, family offices, and insurance-linked strategies—delivering lifecycle administration, capital call and waterfall management, NAV processes, and investor reporting. Pinnacle emphasizes a technology-enabled approach (investor portals, dedicated API, and proprietary platforms like Clarity) and positions itself as a trusted B2B partner for investment managers across multiple jurisdictions.

📋 Description

• Review and manage investor onboarding to the Investor/IM portal, including access provisioning, data accuracy, and resolution of investor-facing portal issues • Review investor transactions in accordance with the Fund’s offering documents • Review investor statements, communications and miscellaneous documents before releasing to investors to ensure they are in accordance with investor and fund management instructions • Ensure valid tax reporting forms are received from investors where Pinnacle provides tax services • Perform reviews of subscription and redemption documents for less complex Funds/clients • Perform reviews on anti-money laundering (AML)/KYC requirements for investors of selected Funds to ensure adherence to regulatory requirements. Ensuring all processes and output are consistent with Pinnacle’s policies and procedures and that Pinnacle’s control environment is maintained • Respond and resolve inquiries/issues raised by investors, fund managers or internal parties • Act as point of contact for team members, clients, and other internal service groups • Actively manages client requests and ensures staff are responding to queries in a timely and professional manner • Review, understand and have ability to discuss fund PPMs/OMs, side letters and trade documents • Provide periodic reports & feedback on investor relation topics, client issues and department initiatives • Complete annual regulatory reporting for FATCA CRS • Oversight of the AML programs offered by Pinnacle. Including annual refresh or testing of controls • Coordinates with all relevant teams internally (e.g. Treasury, Fund Accounting) to ensure processes and workflows are aligned to meet client needs • Perform day-to-day supervision of the Investor Services Team to ensure all client deliverables are being met on time and investor requests are being responded to in a timely manner • Support internal staff training and client-facing communication for Investor portal • Provides ample time to coach, develop and train junior staff • Perform performance appraisals for staff and aid in their ongoing development and goal setting • Actively manage staff’s time and workload effectively ensuring both internal and external deadlines are met • Act as first point of escalation for team members

🎯 Requirements

• Prior Investor Services or client relations experience is required • 1-2 years of direct management experience • Knowledge of AML/KYC and FATCA/CRS • Excellent interpersonal and communication skills • Ability to handle multiple demands, competing priorities, and constant change • Ability to allocate time effectively and manage tight deadlines • Undergraduate degree or equivalent experience • Familiarity with Canadian, Cayman and Bermuda regulatory requirements • Strong knowledge of MS Office • Comfort learning and troubleshooting client-facing technology platforms; experience supporting a system rollout or portal implementation is an asset • Bilingual (French/English) verbal and written communication skills are a plus.

🏖️ Benefits

• Extended Health Benefits • RRSP Employer Match Program • Competitive Compensation • Annual discretionary bonus • Educational Support • Work-Life Balance • Remote Firm, with some in-office days with purpose (learn, build relationships, collaborate & socialize) • Exposure to all aspects of the business