Senior Technical Account Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Provide leadership and strategic direction for key accounts • Independently lead complex projects • Provide expert technical guidance to enterprise customers • Lead resolution of varied, non-routine, complex technical issues • Coordinate activities of other team members when needed • Mentor and advise new team members • Develop and maintain strategic relationships with key customer stakeholders • Support enterprise customers implementing automated and containerized cloud application platform solutions • Learn and apply technologies including container orchestration, container registries, container build strategies, and microservices • Perform technical reviews and proactively identify and prevent issues • Understand customer technical infrastructures, hardware, and offerings • Act as a customer advocate within Red Hat • Collaborate with engineering, R&D, product management, and technical support teams • Create documentation about customer issues and technical resolutions • Manage and grow customer relationships through attentive, relationship-based support • Travel occasionally to visit regional customers

🎯 Requirements

• 5+ years of experience in a support, development, engineering, IT, or quality assurance organization • Expertise with enterprise cloud solutions including OpenShift, containers, Kubernetes, Red Hat CloudForms, and Ansible • Competent comprehension of enterprise architecture and strategic business drivers • Direct experience with a variety of hardware vendors • Ability to manage multiple issues and projects with shifting priorities and timelines • Outstanding written and verbal communication skills • Ability to convey complex information clearly and concisely to customers • Ability to travel for customer visits and events within the region • Must speak French and English • Bachelor's degree or equivalent in a technology-related discipline is a plus • Experience working in DevOps environments is a plus • Software engineering background; experience with RPM-based Linux and Java technologies is a plus • Experience deploying applications in cloud environments is a plus • Experience developing containerized applications is a plus • Good comprehension of CI/CD concepts is a plus • Familiarity with Git or SVN is a plus • Prior technical leadership or mentorship experience is a plus

🏖️ Benefits

• Flexible work environments, from in-office to office-flex to fully remote, depending on role requirements • Reasonable accommodations for job applicants with disabilities