Senior Technical Account Manager, Fintech

Job not on LinkedIn

🔥 1 minute ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 CA$115k - CA$145k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Super.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

✈️ Travel

💳 Fintech

📣 Marketing

💰 $60M Series C - Super.com on 2023-04

Travel • Fintech • Marketing

Super.com is a web-based application/website; the only available content is a runtime message stating that JavaScript must be enabled to run the app, so no details about its products, services, or target market are available from the provided text.

📋 Description

• Own partner and business strategy for a vertical and serve as the primary technical relationship and escalation owner for key partners and stakeholders • Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners • Define and govern vertical-level operations, including Product Health accuracy, SOPs, issue triage, and execution standards • Translate partner and business needs into actionable requirements for Product and Engineering • Anticipate and manage partner resiliency risks, SLA expectations, fallback strategies, and ecosystem dependencies • Influence cross-functional prioritization and roadmaps by presenting insights, risks, and tradeoffs to GMs and senior leaders • Provide functional direction and coordination for PSEs aligned to the vertical • Mentor other TAMs and establish scalable frameworks, documentation, and governance patterns

🎯 Requirements

• 5+ years of experience in technical account management, partner operations, product operations, or other technical, partner-facing roles • Demonstrated leadership driving cross-functional initiatives involving Product, Engineering, QA, and external partners • Strong domain fluency in system behavior, partner integrations, and technical changes’ impact on business outcomes • Experience owning partner relationships, operational governance, KPIs, SLAs, and escalation management • Ability to translate complex partner or system dynamics into requirements, priorities, and execution plans • Comfort interpreting dashboards, metrics, logs, and basic SQL to diagnose partner-impacting issues and risks • Proven communication skills influencing senior stakeholders and presenting structured recommendations • Work authorization allowing employment for any employer in Canada or the US for at least the next 12 months, or disclosure of sponsorship requirements

🏖️ Benefits

• Work from anywhere in the world • Flexible working hours • Unlimited PTO • Company-wide recharge days • Annual team offsites • Weekly UberEats credits • Travel discounts on Super.com • Generous parental leave • Flexible return-to-work plan • Equity options • Top-tier benefits starting on day one • Wellness budgets • Personal development funds • Team-level learning resources