Technical Account Manager – Retail, Travel, Logistics

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UiPath

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.

📋 Description

• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of their automation programs. • Drive platform adoption and usage across your accounts. • Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting. • Advise customers on how AI agents, LLM-powered workflows, and intelligent decisioning apply to various use cases. • Guide customers through the transformation of existing RPA and BPA processes into agentic automation. • Educate and enable your customers’ technical stakeholders on UiPath platform best practices. • Conduct design and code reviews for select automations and agentic workflows. • Perform technical health checks of your customers’ automation and agentic AI programs and environments. • Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents. • Stay current on UiPath’s evolving agentic capabilities

🎯 Requirements

• 3+ years professional experience in a technical customer-facing role, such as Technical Account Management, Solution Architecture, Technical Consulting, or Technical Support. • Background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples. • Hands-on exposure to modern AI technologies such as LLMs, RAG (retrieval-augmented generation) architectures, AI agents, vector databases, or GenAI application frameworks. • Understanding of AI infrastructure considerations such as model hosting, latency, governance, security, and cost management. • Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, cloud platforms (AWS, Azure, GCP), and security. • Strong analytical and problem-solving skills. • Excellent communication skills with the ability to build good relationships with multiple stakeholders at all levels, including the ability to explain agentic AI and automation concepts clearly to both technical and business audiences. English fluency is required

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options