Technical Account Manager – xMatters

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Develop technical and business subject matter expertise in xMatters use cases and products • Lead clients through requirements and business value mapping exercises, facilitating workshops, etc. • Develop insights, observations and meaningful conclusions to help solve client business problems • Fulfills Technical Account Management activities for customers of xMatters, post-sale, by supporting many facets of the customer journey, including client management, product adoption, process improvement, configuration assistance, and knowledge transfer activities • Manages client expectations and scope of activities • Oversight assistance to client administrators to best meet the customer’s needs • Support minor integration development updates • Assists in the scoping of activities and effort for Consulting engagements • Identifies areas of improvement for xMatters and is proactive in building the solutions • Communicates regularly with customers and our account management team throughout the engagement resulting in effective relationships

🎯 Requirements

• 3+ years in professional services/software consulting and implementation • 3+ years managing projects, client relationships, technical account management or similar experience • Excellent verbal & written communication for both technical and business content at all levels within an organization • Proven expertise in developing and deploying technical solutions • Strong decision-making capabilities and judgment when presented with incomplete information or conflicting data points • Strong project planning and organizational skills • Strong problem solving & analysis skills (i.e. the ability to translate client requirements & objectives into a technical solution) • Ability to work independently with a high degree of integrity and accountability • Experience in DevOps, ITIL, IT Service Management a plus • Solid understanding of Incident Management processes, especially Major Incident Management • Understanding of Event Management/Observability processes • Understanding of collaboration tool integration and processes • Technical experience in Agile deployment processes • Experience working in SaaS/cloud environments • REST Web Services • Java/JavaScript • XML • Data transformation / ETL • Experience within Unix and Windows environments

🏖️ Benefits

• healthcare • dental • parental planning • mental health benefits • disability income benefits • life and AD&D insurance • 401(k) plan and match • paid time off • fitness reimbursements