Bilingual Account Manager – French, English

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $65.4k - $109k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Own retention, renewals, and revenue growth across a diverse portfolio of Quebec-based law firm, corporate, public sector, and academic customers. • Meet or exceed targets for customer retention, renewal revenue, and growth by upselling customers to Lexis AI solutions. • Develop and execute account plans to identify expansion opportunities, strengthen key relationships, and address retention risks. • Identify customer needs, address objections related to competing AI solutions, and demonstrate Lexis’ value proposition. • Use AI tools to improve account management practices and develop data-informed retention and growth strategies. • Manage renewal and expansion opportunities from discovery and proposal through negotiation and close. • Build relationships with decision-makers, budget holders, and product users. • Conduct account reviews, demonstrate return on investment, and align solutions with customer priorities. • Monitor account health, engagement, and usage trends to identify churn risks and execute retention plans. • Partner with onboarding, customer support, and product teams to improve adoption and resolve escalations. • Maintain accurate account records, opportunity pipelines, and renewal and expansion forecasts in the CRM. • Gather and share customer feedback to inform product improvements and strengthen customer experience.

🎯 Requirements

• Fluency in French and English, with strong written and verbal communication skills and the ability to lead customer presentations and commercial discussions in both languages. • 3+ years' experience managing and growing an existing B2B customer portfolio, ideally within a subscription or solution-based business. OR 5+ years' experience in comparable roles e.g. Customer Success, Training, Product Expert. • Demonstrated success meeting or exceeding retention, renewal, and upsell or cross-sell targets. • Proficiency/knowledge of AI Solutions incl. Gong, ChatGPT, Claude etc. • Strong consultative selling and strategic account management skills. • Experience using CRM solutions to manage renewal cycles, negotiating commercial terms, and closing expansion opportunities. • Ability to identify account risks, navigate objections, and develop effective retention strategies. • Strong relationship-building skills across multiple stakeholders, including senior decision-makers. • Excellent organizational and time management skills. • Ability to use customer data, product usage insights, and business outcomes to demonstrate value and identify growth opportunities. • Ability to collaborate effectively in a team-selling environment and adapt to evolving products and customer needs.

🏖️ Benefits

• Healthy work/life balance initiatives • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible working hours • Country specific benefits • Accessible hiring process and accommodation support