Employee Relations Advisor

🔥 3 minutes ago

🇨🇦 Canada – Remote

💵 $87.5k - $109.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 0%

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Reinsurance Group of America, Incorporated

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1973

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Reinsurance Group of America, Incorporated (RGA) is a leading global reinsurance company that focuses exclusively on life and health reinsurance solutions. With a strong commitment to providing innovative products and services, RGA helps its clients manage risk and enhance their insurance portfolios through its expertise in underwriting, claims management, and financial solutions. The company operates in multiple global markets, leveraging its extensive data and analytics capabilities to offer tailored solutions that meet the unique needs of the life and health insurance sectors.

📋 Description

• Coach and advise managers and employees on performance improvement, conduct issues, interpersonal conflict, and early issue intervention • Support managers through performance improvement plans, including documentation guidance, process steps, and consistent application • Conduct and document employee relations investigations involving misconduct, policy violations, and workplace complaints • Gather and analyze facts through interviews and document review; prepare investigation summaries and recommendations • Deliver investigative findings and recommended actions to HR Business Partners and business leaders, and support communication to impacted employees • Escalate complex, sensitive, or high-risk matters in accordance with escalation guidelines • Participate in and document interactive accommodation discussions, coordinating with managers, benefits partners, and legal counsel • Partner with HR Business Partners to ensure consistent employee relations practices across the Americas, including Quebec • Coordinate involuntary terminations, including Workday transactions, payroll notifications, systems access, and exit logistics • Identify employee relations case trends and contribute to ER tools, training, policy clarification, and broader HR compliance efforts

🎯 Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Human Resources, Business Administration, Industrial Relations, or a related field, or equivalent relevant work experience • 3+ years of Human Resources experience in employee relations, including performance management support, workplace investigations, and involuntary terminations • Hands-on experience coaching managers through performance and conduct conversations • Experience supporting or conducting employee relations investigations of low to moderate complexity • Experience supporting employees across multiple jurisdictions within North America (U.S., Canada, and/or Mexico) • Strong working knowledge of employee relations principles, corrective action, and performance management practices • Foundational investigation skills, including interviewing, fact-finding, documentation, and issue analysis • Sound judgment and ability to recognize when escalation to senior ER or legal partners is needed • Clear, professional written and verbal communication skills • Strong active listening skills and ability to build rapport with employees and managers • Ability to manage multiple cases simultaneously while meeting deadlines and maintaining attention to detail • High degree of professionalism, discretion, and commitment to confidentiality • Ability to collaborate effectively with HR Business Partners, business leaders, and cross-functional stakeholders • Ability to operate effectively in a matrixed and, at times, global environment • Cultural awareness and sensitivity when supporting employees across different regions and backgrounds • Working knowledge of employment laws and regulations relevant to assigned geography • Proficiency in Microsoft Office tools and HR case management systems

🏖️ Benefits

• Annual bonus plan • Long-term equity incentive plan eligibility for some positions • Health benefits • Retirement benefits • Other employee benefits • Knowledge and experience with diverse colleagues around the world • Respectful, welcoming environment that fosters individuality and pioneering thought • Career development potential • AI-supported job recommendations, interview scheduling, candidate evaluation, and chatbot answers during preliminary screening