Lead Account Manager

🕒 5 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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RXO, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2022

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

<RXO, Inc. > RXO, Inc. is a technology-driven freight and logistics company that connects shippers and carriers across multiple modes (truckload, LTL, intermodal, drayage, ocean, air, last-mile) through its digital platforms RXO Connect™ and RXO Drive™. The company combines machine learning and AI with extensive carrier networks to provide capacity solutions, managed transportation, freight forwarding, and carrier services (fuel cards, factoring, marketplace), prioritizing visibility, efficiency, and flexible capacity for B2B customers. RXO operates a large marketplace and network of independent carriers, offering both software-enabled logistics (SaaS-like platform features) and traditional transportation services.

📋 Description

• Coordinate with site leadership to provide support for all home delivery services • Assist with monitoring successful completion of home deliveries by contract carriers, including tracking and analysis of on-schedule deliveries and voice of customer (VOC) reports • Cultivate positive working relationships with contract carriers and helpers • Use route planning software to build efficient delivery routes • Handle dispatch of contract carriers and resolve issues throughout the day • Assist the Operations Manager in identifying inventory, delivery, and customer satisfaction issues • Restructure routes to improve operational efficiencies • Manage and develop contract carrier expectations for home delivery • Make appointments for pickup and delivery • Coach and develop dispatch and warehouse personnel • Travel to multiple sites and/or stores to ensure client expectations are met and resolve routing, delivery, and inventory issues

🎯 Requirements

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience • Bachelor's degree or equivalent related work or military experience • Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications • Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience • 4-7 years of logistics experience • 2 years of inventory control and merchandise reconciliation experience • Solid research, communication and time management skills • Travel to multiple sites and/or stores is required • All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test

🏖️ Benefits

• Comprehensive medical, dental, and vision plans • 401(k) retirement plan with up to 5% company match • Pre-tax accounts to help streamline eligible expenses • Company-paid disability and life insurance • Employee Assistance Program (EAP) • Career and Leadership Development Programs • Paid time off, company holidays, and volunteer days

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