Provider Support Coordinator

🔥 23 minutes ago

🇨🇦 Canada – Remote

💵 $45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

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Sailor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

📋 Description

• Serve as the dedicated support resource for Sailor Health’s provider network • Manage inbound provider emails regarding support, caseload questions, technical troubleshooting, provider-patient matching, and payroll/benefits questions • Resolve issues within scope and escalate matters such as payroll processing • Answer provider calls in real time regarding logistical, technical, or patient-related issues • Track provider requests, holds, and follow-ups through resolution • Proactively contact providers to understand needs and support their caseloads • Deliver warm, professional, solutions-focused customer service to therapists and clinicians

🎯 Requirements

• Must be based in Canada • Full-time availability • Comfortable working Eastern Time Zone hours • Typical availability Monday–Friday, 9am–6pm ET, with occasional flexibility to work past 6pm ET • Extremely organized with airtight follow-through • Proactive and comfortable with ambiguity • Sound judgment regarding urgency, ownership, and escalation • Warm, empathetic communication style • Ability to troubleshoot technical issues • Ability to manage provider support, caseload, matching, payroll, and benefits inquiries • Resume required • Introductory video required

🏖️ Benefits

• Remote work • Flexible remote-first work arrangement • Growth and ownership opportunities • Opportunity to shape key processes • Mission-driven work improving mental health outcomes for older adults

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