Bilingual Program Coordinator – Administrative Assistant

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Administrative Assistant

👻 Ghost score 10%

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Provide cross-coverage administrative support across the Patient Support Program • Process safety data, fulfillments/reviews, communications, field staff support, reports, data cleanup, meetings, filing-system maintenance, and general administrative duties • Perform accurate data entry into database systems • Manage inbound calls, faxes, and email communications • Process information received through different points of contact during program-service delivery • Handle incoming and outgoing mail • Prepare and send program letters and materials • Collaborate with the team on administrative duties • Order office supplies and maintain inventory • Report Adverse Events/Severe Adverse Events according to approved SOPs • Complete timesheets, expenses, mileage, and CRM report validation within required timelines and standards • Review program documentation for completeness, consistency, and data accuracy • Perform additional duties assigned by the manager

🎯 Requirements

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services • Bilingualism (English and French) is required • Experience working with Patient Support Programs is an asset • Excellent verbal and written communication, listening, and customer service skills • Accurate data entry into paper and electronic forms • Ability to learn quickly, adapt, and multitask in a fast-paced, changing environment • High proficiency with information technology, Microsoft Office suite, phone systems, and databases • Typing skills and ability to use various computer-based programs • Strong organizational skills and ability to cope with changing priorities • Ability to work independently with minimal supervision • Confidentiality when handling patient data and information • Ability to work in a team environment and collaborate with others • Commitment to high service levels for internal and external clients • Adaptability during growth and organizational change • Proven ability to develop trust and influence at multiple levels • Impactful and candid communication style • Ability to build effective working relationships with colleagues, management, and stakeholders • Successful applicants must provide proof of full vaccination against all required Health Canada-approved COVID-19 vaccine doses before their start date

🏖️ Benefits

• State-of-the-art facilities • Flexible working environment promoting work-life balance • Employee Development Program • Industry-leading, in-house corporate training throughout the year • Competitive salary • Generous vacation entitlement • Wellness Program with 5 paid days off • Paid sick days • Dental and extended health benefits • AD&D insurance • LTD insurance • Employee/dependent life insurance • Employee & Family Assistance Program • RRSP matching program • Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitments • Accommodations available upon request during the selection process