Nurse Case Manager

🔥 5 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Coordinate and deliver services for Sentrex Health Solutions patient support programs • Manage all aspects of program support and act as the primary contact for assigned healthcare providers • Ensure patients have access to support programs and prescribed drug therapy • Interact with patients, insurance companies, pharmacies, physicians, and healthcare professionals to obtain medication coverage and manage patient cases • Perform healthcare provider and patient registration activities • Process pertinent data-entry activities • Answer telephone and web-based inquiries about program services, disease states, and products • Provide medical support and education regarding diseases, therapies, and disease management • Attend specialized training sessions for specific therapies • Provide inbound and outbound telephone support, maintenance calls, and adherence support • Administer case-management protocols, including clinical monitoring, data collection, follow-up, compliance, therapy disruption/discontinuation monitoring, and adverse-event reporting • Work with reimbursement specialists and physicians to secure therapy funding and search for alternative funding • Attend patient meetings and conferences as needed • Identify and report adverse events to the Manufacturer and Med Info and enter them into source and third-party systems within required timelines • Liaise with physicians’ offices, pharmacies, infusion/injection service providers, and other parties to coordinate patient services and resolve issues • Participate in continuing education activities • Develop training materials and programs for new patient support program team members • Enroll patients and complete required follow-ups • Advocate for patients and healthcare providers through enrollment, coverage renewals, patient-journey changes, and reimbursement support • Review, analyze, and validate patient information for accuracy and completeness • Schedule appropriate next steps to ensure continuity of service delivery • Follow up and advocate until coverage decisions are received • Document adverse events according to pharmacovigilance requirements • Perform additional duties as determined by the manager

🎯 Requirements

• Must be an RN or RPN in good standing with the College of Nurses of their respective province • Experience in Patient Support Programs is required • Reimbursement knowledge to obtain coverage for patients is an asset • Experience in Neurology is a strong asset • Minimum 2 years of clinical experience (preferred) • Exceptional organizational skills • Ability to build effective working relationships with colleagues, management, and stakeholders • Ability to work Monday to Friday during standard office hours, with flexibility between 8:00 am and 8:00 pm EST • Maintain confidentiality of patient, client, and corporate information • Adhere to Sentrex Policies and Procedures

🏖️ Benefits

• 100% Canadian with locations across the country • State-of-the-art facilities • Flexible working environment promoting work-life balance • Employee Development Program • Industry-leading, in-house corporate training throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program with 5 paid days off for well-being • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD, and Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program