Operations Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Report directly to the Director, PSP and work closely with the cross-functional team • Design, implement, and optimize core operational processes and workflows in alignment with department objectives and compliance requirements • Create and manage work instructions, SOPs, toolkits, and cross-functional guidance documents • Manage cross-functional compliance documents, resources, and tools • Develop and facilitate training on new and updated operational processes and resources • Partner with internal stakeholders to ensure processes and documents are accurate, integrated, and aligned with organizational standards • Provide strategic insights into Patient Programs operations and identify opportunities to improve efficiency, quality, and scalability • Contribute to new program launches and operational change activities • Track and report key process performance indicators, identifying trends and improvement areas • Participate in internal PSP and external client meetings and day-to-day client communications as required • Assess department operational metrics and provide strategic insights and critical action items • Collaborate with Program Managers and cross-functional teams on projects • Provide guidance, coaching, and support to ensure team cohesion and high performance • Foster a positive, collaborative work environment • Develop and implement operational strategies to optimize patient support service delivery • Implement continuous improvement initiatives based on feedback, data analysis, and industry best practices • Implement strategies to improve patient and client experience • Identify training needs and support development and facilitation of training programs • Assist with other duties as assigned by the manager

🎯 Requirements

• Post-Secondary degree or diploma in Health Science • 2-3 years of management experience • 3+ years of experience in Patient Support Programs • Experience in writing and managing working instructions, SOPs, and operational documentation • Experience supporting program launches or major operational change initiatives is an asset • Strong leadership and management skills • Problem-solving and analytical skills • Highly organized and efficient • Experience in coordinating/managing projects • Ability to work in a fast-paced environment • Effective and practical communication skills • Ability to work on multiple projects simultaneously with competing deadlines • Comfortable speaking with various levels of management • Bilingual: English and French an asset

🏖️ Benefits

• Competitive Salary • generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • RRSP Matching Program • Employee & Family Assistance Program