Delivery Architect

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ServiceRocket

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

📋 Description

• Set the architectural vision and roadmap for your Centers of Excellence (COEs, our name for managed customer engagements): where each solution is going and why. • Provide architectural continuity across the engagement lifecycle, so direction and context carry through every handoff and phase. • Be the reference point your team and your customers turn to for architecture and solution direction. • Identify the deep specialists an engagement needs (for example ESM, asset management, or migration experts) and bring them in, or carry that depth yourself where it matches your specialization. • Shape the transition from sales to delivery: solution intent, the skills the engagement will take, and kickoff direction. • Partner with the Technical Program Manager, who owns the plan and governance: milestones, cross-workstream dependencies, service-level commitments, and escalations. • Act as the architecture conscience through the build, reviewing key technical decisions and keeping delivery true to the roadmap and design. • Watch the architectural health of your accounts and step in early when the solution drifts from the direction you set. • Partner closely with the Technical Lead, who owns the build, clearing architectural blockers so the team keeps moving. • Lead solution design and shape the engagement: what needs to happen and what skills it will take. • Provide technical and feasibility input when a deal needs an expert reality check. You inform the commercial conversation; the Account Manager leads it.

🎯 Requirements

• 8+ years of experience in technical consulting, solutions architecture, or delivery leadership (or 5 years with a Master's degree), with real delivery grounding. • A track record of shaping and directing complex, multi-workstream engagements, working closely with program management on plan and governance. • Experience guiding customers through significant technology and process change, including change-management strategy. • Experience mentoring consultants or architects, and knowing when to bring in deep specialists. • Experience delivering enterprise Atlassian solutions with security, access-control, and governance requirements at scale. • For this role, it will be required to showcase strength in one or more of: Enterprise Service Management: Jira Service Management, ITIL, change management, incident and problem management. • Delivery Governance: program and engagement governance, service-level frameworks, escalation management, milestone and dependency management across workstreams. • Enterprise Strategy & Planning: Jira Align, Focus, Advanced Roadmaps. • World-Class Software Development: Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile. • Cloud Migration: Atlassian Cloud, JCMA, CCMA, Teamwork Foundation. • AI & the System of Work: Atlassian Rovo adoption, agentic workflows, and analytics. • Relevant certifications in Enterprise Architecture, ITIL Expert, SAFe, DevOps, Prosci Change Management, or program/delivery management (PMP, PRINCE2, MSP). • Multiple Atlassian Certifications (ACP, Atlassian Certified Master) are highly desirable.

🏖️ Benefits

• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit. • Stock options: you have the opportunity to participate in the ownership of the company. • Health insurance: we support you and your family–your well-being matters. • Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. • Career pathways program: you can grow horizontally, vertically, or any way you want. • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness. • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.