Operations Training Partner

🕒 August 21

🇺🇸 United States – Remote

💵 $78.3k - $129.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shake Shack

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2004

🍽️ Food & Beverage

📣 Marketing

✈️ Travel

Food & Beverage • Marketing • Travel

Shake Shack is a modern-day 'roadside' burger stand known for its delicious burgers, chicken sandwiches, hot dogs, crinkle-cut fries, frozen custard, shakes, beer, wine, and more. The company focuses on providing a premium casual dining experience with an emphasis on fresh, simple, high-quality food at a great value. In addition to its food offerings, Shake Shack engages with customers through various seasonal promotions, gift card offerings, and festive merchandise. The company is committed to customer privacy and uses data and cookies to enhance user experience on its digital platforms.

📋 Description

• Lead training and coaching of company standards and training programs through partnerships with field operations within an assigned territory • Increase overall retention and productivity in the Shacks • Manage Team Member onboarding and training • Plan and deliver New Shack Opening training • Execute the Manager training program • Support License Shack training • Implement Company-directed initiatives within assigned areas/regions • Coach and validate Team Member and Manager training execution • Validate and support LTO training and execution • Provide feedback on Team Member and Manager training materials • Source Trainers and execute training for designated NSOs • Partner with Area Directors on post-NSO action planning • Develop Trainers to ensure Area self-sufficiency for growth • Support test initiatives and provide feedback to the Restaurant Excellence team • Document Shack visits and provide feedback on training and operations system execution to Area Directors and Management Teams • Support training projects and adhere to timelines • Partner with Field Ops to support area people planning and Manager development • Support license and International training and NSO processes in assigned areas

🎯 Requirements

• Priority candidates live in close proximity to NYC • Must live within 20 miles of an existing Shake Shack location • Ability to lead a field based team • Demonstrates ability to train and enforce SOPs • Strong knowledge of Company standards and processes • Passion for operations and people development • Ability to provide feedback to various levels of operations leadership as appropriate • Strong facilitation and communication skills • Strong organization skills • Flexibility to travel a minimum of 14 days away from home to lead and support New Store Openings • Ability to be in the field working side-by-side with operations 3-4 per week • 3-5 years of work experience • 1-3 years of supervisory experience • 1+ years facilitating training in a multi-unit hospitality environment • 2+ years management experience in the hospitality industry

🏖️ Benefits

• Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities