Senior Third-Party Collection Officer

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Singlepoint

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Singlepoint is a rapidly adaptable no-code quality management (QMS) and compliance SaaS platform that centralises document control, audit and issue management, EHS/compliance, training and competency, and business intelligence for manufacturing and engineering organisations. The platform offers a visual navigator UI, a no-code workflow editor, flexible deployment (on-premise or cloud), API integrations and rapid data migration, helping aerospace, automotive, pharma and other industrial customers drive quality, traceability and regulatory compliance from a single source of truth.

📋 Description

• Manage collection activities for assigned third-party portfolios, including financial loan accounts • Conduct professional collection calls with past due customers and negotiate payment arrangements within established client guidelines and risk parameters • Apply advanced collections techniques to resolve delinquent accounts while maintaining a customer-focused approach • Assess account risk and escalate accounts requiring additional action • Accurately document collection activity, account updates, commitments to pay, and payment arrangements within collection systems • Apply negotiation, objection handling, and problem-solving skills to manage challenging conversations • Maintain compliance with regulatory requirements, client expectations, and industry best practices • Achieve individual collection targets and contribute to departmental performance goals • Support team success through collaboration, knowledge sharing, and operational excellence • Complete additional collection responsibilities as assigned

🎯 Requirements

• Minimum 5 years of Third-Party Collection Agency experience • Previous experience supporting Schedule A Bank portfolios is strongly preferred • Proven track record managing high-performing frontline collection desks and achieving performance targets • Strong performance history with demonstrated commitment to compliance and quality standards • Excellent verbal and written communication skills for effective collection conversations • Strong negotiation skills to influence outcomes and secure payment commitments • Excellent organizational and time management skills with the ability to manage multiple priorities • Strong computer skills, including Microsoft Excel and Outlook experience • Ability to adapt and perform successfully in a fast-paced, results-oriented environment • Commitment to continuous learning and career development • Flexibility to work one late evening shift from 12:30 p.m. to 9:00 p.m. ET • Mandatory Saturday shift from 8:30 a.m. to 11:30 a.m. ET

🏖️ Benefits

• Competitive compensation package with incentive opportunities and strong earning potential • Medical and dental benefits • RRSP program • Paid time off • Exclusive retail and insurance discounts • Opportunity to work with leading financial institution portfolios • Supportive team environment focused on performance, development, and career growth