Senior Application Support Engineer

🕒 August 19

🇨🇦 Canada – Remote

💵 $85k - $110k / year

⏰ Full Time

🟠 Senior

💻 Application Engineer

👻 Ghost score 0%

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Smile Digital Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

📦 Logistics

📣 Marketing

💰 $30M Series B on 2023-01

Consulting • Logistics • Marketing

Smile Digital Health is a company specializing in healthcare data interoperability and health IT solutions. Their Smile Health Data Platform enables efficient data ingestion and transformation into FHIR resources, enhancing clinical decision-making and business intelligence. Focused on compliance and security, Smile Digital Health offers services such as prior authorization automation, standardizing data exchange, and supporting healthcare providers, payers, and health information exchanges with customizable and scalable solutions.

📋 Description

• Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents • Participate in major incident response and root cause analysis • Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions • Collaborate with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes • Evaluate emerging technologies and recommend improvements to tools, frameworks, coding standards, and software development practices • Provide technical leadership and mentorship to developers and Tier 1/Tier 2 support teams • Break down technical work, guide implementation approaches, and serve as the primary technical escalation point • Maintain and enhance development frameworks, technical documentation, and operational procedures • Ensure solutions meet security, privacy, quality, performance, and architectural standards • Coach and mentor junior developers and co-op students through code reviews and technical guidance • Participate in an on-call production support rotation and provide after-hours support for critical incidents • Protect confidential information and use it only for employment obligations

🎯 Requirements

• Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/or equivalent working experience • 8+ years of experience with Software Development in Java • Experience with developing software applications • Experience with unit and functional test practices • Experience in end-to-end feature development • Experience building complex systems • Experience with HL7 (V2, FHIR) is highly preferred • Experience with Hibernate, Spring, REST web services, and Git is an asset • Experience working in a support/troubleshooting role is an asset • Preference to candidates based in Ontario

🏖️ Benefits

• Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club • Workplace accommodations during interviews or while working at Smile