Manager, Customer Success – Property

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 26 days.
• No salary listed.

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SOCi, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

📣 Marketing

🤖 Artificial Intelligence

🛍️ eCommerce

Marketing • Artificial Intelligence • eCommerce

SOCi, Inc. is a transformative digital marketing platform designed for multi-location enterprises, offering a suite of tools powered by artificial intelligence. Their innovative SOCi Platform enables businesses to automate and optimize their local marketing efforts through various applications such as Genius Search, Genius Social, and Genius Reviews, focusing on enhancing visibility and engagement across all locations. By streamlining workflows and employing AI, SOCi helps brands maximize their online presence and respond efficiently to customer interactions.

📋 Description

• Manage, coach, and develop a team of Customer Success Managers • Provide clear expectations, feedback, and operational guidance • Monitor team performance across KPIs tied to retention, adoption, engagement, and customer satisfaction • Support CSMs in building and executing Success Plans • Help customers achieve meaningful outcomes and mitigate risk • Ensure CSMs maintain strong, multi-threaded account relationships and act as trusted advisors • Navigate M&A of properties and changing industry regulations • Guide support for high-volume, high-impact Property accounts using clear processes and repeatable playbooks • Partner with sales, implementation, support, and product teams • Assist with customer escalations and coordinate timely communication and resolution • Drive coordinated execution across the customer journey and initiatives that strengthen customer health, adoption, and retention

🎯 Requirements

• This role is fully remote in ON and BC • 1–2 years of people management or team lead experience, with 3–5+ years of Customer Success experience • Experience working with or directly within the multifamily property industry • Strong understanding of the dynamics, stakeholders, and operational requirements of the multifamily property industry • Strong analytical, organizational, and problem-solving skills • Ability to work cross-functionally and collaborate effectively to resolve issues and improve customer experience • Strong interpersonal and consultative communication skills • Track record of developing and supporting team performance • Willingness to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

🏖️ Benefits

• Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible paid time off • Quarterly wellness days • Paid holidays • Unique employee engagement programs • Empowering Career Growth and Success • Flexible work environment • Work-from-home environment

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