Revenue Operations Analyst

🕒 September 23

🇨🇦 Canada – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💹 Revenue Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 48 days.
• Jobs at this company usually fill in 26 days.

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SOCi, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

📣 Marketing

🤖 Artificial Intelligence

🛍️ eCommerce

Marketing • Artificial Intelligence • eCommerce

SOCi, Inc. is a transformative digital marketing platform designed for multi-location enterprises, offering a suite of tools powered by artificial intelligence. Their innovative SOCi Platform enables businesses to automate and optimize their local marketing efforts through various applications such as Genius Search, Genius Social, and Genius Reviews, focusing on enhancing visibility and engagement across all locations. By streamlining workflows and employing AI, SOCi helps brands maximize their online presence and respond efficiently to customer interactions.

📋 Description

• Own the day-to-day management of the Revenue Operations request queue • Review, triage, prioritize, assign, and manage incoming cases through resolution • Monitor queue health, aging, volume, and resolution times • Identify recurring requests and opportunities for process improvement, automation, documentation, or enablement • Serve as a Revenue Operations point of contact and operational partner for Customer Success • Translate business requirements into scalable processes, reporting, and system improvements • Support Salesforce and other Revenue Operations tool changes and enhancements • Coordinate Customer Success enablement alignment for operational changes • Document and standardize Customer Success operational processes • Support testing and quality assurance for system, workflow, and process changes • Manage the end-to-end customer cancellation and offboarding process • Coordinate cancellations across Customer Success, Implementation/Offboarding, Billing, Finance, and other stakeholders • Perform quality assurance and resolve discrepancies affecting offboarding, billing, reporting, or revenue data • Analyze cancellation trends and surface operational insights • Develop and maintain Salesforce reports and dashboards for Sales, Customer Success, Marketing, and Revenue Operations • Provide Clari and CAP reporting to Customer Success leadership • Build recurring and ad hoc reporting for leadership decision-making and operational reviews • Investigate discrepancies across Salesforce and other revenue systems • Establish consistent definitions and reporting methodologies for revenue and customer metrics • Serve as a Salesforce reporting subject matter expert • Build and maintain advanced Salesforce reports, dashboards, report types, filters, formulas, and related solutions • Support CRM data quality initiatives and Salesforce enhancements • Identify and implement process improvements, automation, self-service reporting, documentation, and enablement

🎯 Requirements

• 2+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or a related analytical/operational role • Strong Salesforce experience with an advanced understanding of reports and dashboards • Experience working with CRM data and translating business requirements into reporting or operational solutions • Strong analytical skills with the ability to investigate data, identify trends, and communicate findings clearly • Strong project and process management skills with the ability to manage work from intake through completion • Excellent attention to detail and commitment to data accuracy and quality assurance • Strong written and verbal communication skills • Demonstrated ability to work effectively with stakeholders across multiple departments • Ability to prioritize competing requests and operate effectively in a fast-paced environment • Comfortable identifying problems, recommending solutions, and taking ownership through resolution

🏖️ Benefits

• Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible paid time off • Quarterly wellness days • Paid holidays • Unique employee engagement programs • Career growth and success opportunities • Flexible work environment • Work-from-home arrangement

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