Account Manager – Social & Creative

🔥 39 minutes ago

🇨🇦 Canada – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 4%

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Storm Ideas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Storm Ideas is a specialist entertainment and digital agency that partners with television networks and media companies to deliver strategy, marketing, content, UI/UX, video production, engineering, product development, and analytics. They also offer flagship SaaS products such as HailTo to manage and distribute social assets to talent for social promotion. Based in Edinburgh, UK, Storm Ideas helps media companies adapt to digital consumption, grow audience engagement, and execute digital-first campaigns.

📋 Description

• Own client confidence and satisfaction using AI tools and agentic workflows • Build trusted client relationships and communicate proactively • Learn client strategy, stakeholders, services, commercial context, audiences, creative vision, preferences, and pressure points • Translate client vision into briefs, content calendars, campaigns, and deliverables • Review creative assets and provide clear feedback across copy, design, and video • Clarify client needs, strategic priorities, owners, dependencies, decisions, and next steps • Coordinate delivery across services, teams, timelines, blockers, and dependencies • Use agents and reusable workflows for preparation, action tracking, planning, research, reporting, and follow-up • Balance relationships, delivery realities, commercial context, capacity, risk, and account health • Diagnose issues and escalate with evidence, options, and recommendations • Protect the quality and value of creative, operational, strategic, and technical services • Surface account sentiment, risks, opportunities, scope pressure, decisions, approvals, and follow-ups • Connect clients with Storm’s wider expertise • Identify and develop opportunities from client needs, service gaps, relationship signals, campaign moments, and operational problems • Improve account communication, reporting, documentation, AI workflows, and blocker framing • Coach teammates on evidence-based problem solving • Stay current in account management, social platforms, creative work, and related services • Encode effective methods into reusable skills and workflows and teach them to the team

🎯 Requirements

• Strong background in creative or social media account management • Experience presenting creative concepts and strategies to clients • Evidence of owning client relationships, stakeholder communication, account delivery, or complex operational conversations • Strong creative and social judgment across copy, design, and video • Demonstrable hands-on use of AI tools and agents in real work, studies, or personal projects • Ability to review AI output against client strategy, service quality, commercial context, facts, commitments, and brand standards • Systems-thinking approach to repeatable account work and workflow improvement • High agency and ownership; ability to escalate early • Commercial awareness of scope pressure, service gaps, account risk, and growth opportunities • Operational, strategic, and technical curiosity • Comfort with Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar tools • Clear written and spoken communication • Strong attention to detail while working at speed • Enthusiasm for AI-enabled knowledge work • Ability and legal right to work in Canada • Availability to work 9:00am–5:30pm Pacific Time • High School and University Grades required in application

🏖️ Benefits

• 33 days paid leave and benefits • Fully remote work within Canada • High-end, fast computer • Latest software and AI tools • Modern hardware, approved AI tools, collaboration systems, and AI Operations support • Optional work sample/portfolio submission is considered a bonus

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