Customer Service Representative

Job not on LinkedIn

🕒 5 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Success4Life GED Tutoring Services, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📚 Education

🤝 Non-profit

🌍 Social Impact

Education • Non-profit • Social Impact

Success4Life GED Tutoring Services, Inc. is a nonprofit-style educational services provider that offers individualized tutoring and skill-development services focused on K–12 support, GED/high school equivalency preparation, ACT & SAT test prep, online learning support, and Comprehensive Community Services (CCS). They serve youth and adults in Colorado, Puerto Rico, and Wisconsin, delivering services at home, schools, facilities, workplaces, or in the community. Their mission emphasizes personalized education plans, life skills, employment readiness, mentoring, assessments, progress reporting to case managers, and partnership with behavioral health specialists and other community agencies to help clients achieve academic and long-term life success.

📋 Description

• Respond promptly and professionally to student, parent, and staff inquiries via email, phone, and chat • Assist with scheduling, appointment confirmations, and student onboarding • Resolve customer issues efficiently while maintaining a positive experience • Maintain accurate records of communications and actions in internal systems • Collaborate with internal teams to ensure timely resolution of requests • Identify recurring issues and suggest improvements to management • Follow company policies, procedures, and quality standards

🎯 Requirements

• High School Diploma or equivalent required; Associates or Bachelors degree preferred • Previous experience in customer service, call center, or administrative support preferred • Strong verbal and written communication skills • Excellent problem-solving and conflict resolution abilities • Ability to work independently in a remote environment • Familiarity with CRM software, helpdesk tools, and office productivity applications

🏖️ Benefits

• Fully remote work environment • Paid training • Professional development opportunities • Supportive team environment • Paid time off • Company holidays (for eligible employees)