Contact Center Representative II – Borrowing, Cantonese, Mandarin

🔥 46 minutes ago

🇨🇦 Canada – Remote

💵 $45.7k - $61k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Assist inbound callers with account inquiries • Resolve customer issues and recommend TD products or services • Deliver trusted, personalized customer service and banking solutions • Resolve inquiries at the first point of contact through questioning and empathetic responses • Meet customer experience, advice, quality, compliance, and productivity targets • Participate in ongoing training and coaching • Complete 12 weeks of in-person training and onboarding • Work primarily offsite, spending approximately 95% of time at a secure private workspace • Attend in-person team events and experiences at a TD location

🎯 Requirements

• High School Diploma or equivalent • English, Cantonese and/or Mandarin • Exceptional communication and listening skills • Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy • Digital literacy across smartphones, tablets, laptops, headsets, and other devices • Flexibility, resiliency, and a positive attitude when responding to challenging situations • Passion to assist customers by offering consultative advice • Ability to work independently and as part of a team • Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines • Stable internet connection and a secure, private workspace • Ability to work within contact centre service hours of 7am EST–12am EST, 7 days a week

🏖️ Benefits

• Base salary • Health and well-being benefits • Savings and retirement programs • Paid time off • Banking benefits and discounts • Career development opportunities • Reward and recognition programs • Regular career, development, and performance conversations • Mentoring programs • Online learning platform • Training and onboarding • Flexible remote and in-person work arrangements • Accessibility accommodations during the interview process

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