Contact Center Representative II – Everyday Banking, Cantonese, Mandarin

🕒 4 days ago

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Assist in-bound customers with account inquiries or resolving an issue by recommending a TD product or service. • Deliver exceptional customer service by making it easy, creating value, and delivering trusted advice to our customers. • Strive to deliver an exceptional customer service experience by offering friendly support through knowledge of TD products, services, and solutions. • Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. • Consistently reach performance objectives, including customer experience survey results, advice, and quality goals, compliance regulations, and productivity targets. • Actively participate in ongoing training and coaching support to help continue to grow and develop in the role.

🎯 Requirements

• High School Diploma or equivalent • Fluent in English and Cantonese or Mandarin. • Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. • Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). • Flexibility, resiliency, and a positive attitude when responding to challenging situations. • Ability to work both independently and as part of a team. • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

🏖️ Benefits

• Health and well-being benefits • Savings and retirement programs • Paid time off • Banking benefits and discounts • Career development and recognition programs