Senior Manager, Solutions Architecture – CCaaS

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Lead technical pre-sales engagements from discovery through solution design, including client workshops, platform demonstrations, and proofs of concept • Architect end-to-end cloud contact center solutions leveraging Genesys Cloud CX capabilities across voice, digital, workforce engagement, and AI-driven customer experience • Partner with sales and delivery teams to scope, estimate, and propose solutions, providing technical leadership throughout the sales cycle • Build, maintain, and present world-class demos for a variety of verticals (i.e., Finance, Healthcare, Telco, and Consumer). • Design scalable, secure, and resilient architectures that integrate Genesys CCaaS with CRM systems, data platforms, and third-party applications • Develop detailed solution designs, architecture diagrams, and technical documentation for complex enterprise environments • Stay current on Genesys platform enhancements, CCaaS market trends, and emerging technologies (AI, automation, analytics) • Collaborate across TELUS Digital to incorporate broader capabilities such as Data & AI, automation, and digital product development into client solutions

🎯 Requirements

• 5+ years of experience in solutions architecture, pre-sales engineering, or technical consulting within cloud and contact center technologies • Strong expertise in Genesys Cloud CX (Genesys CCaaS), including architecture, integrations, and platform capabilities • Experience with CRM systems (e.g., Salesforce, Zendesk, Microsoft Dynamics) and omni-channel customer engagement platforms • Strong understanding of contact center operations, including routing, IVR, workforce engagement, and reporting/analytics • Excellent communication skills with the ability to translate complex technical concepts for both technical and business audiences • Proven experience designing and positioning large-scale, enterprise cloud solutions • Strong analytical and problem-solving skills with attention to detail • Bachelor’s degree in Computer Science, Information Technology, or a related field.

🏖️ Benefits

• Health insurance • Flexible work hours • Professional development • Remote work options