Technology Consultant

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Configure, test, optimize, and manage management and monitoring tools for TELUS Managed Services • Assist with configuration, changes, updates, and deployment of new use cases for the AIOPS platform • Perform routine MCP systems development and maintenance to ensure communication between AI models and underlying data systems • Collaborate with network engineers, business analysts, and architects to translate managed services requirements into AI/automation workflows • Build and maintain automation workflows that reduce repeated tasks across the TELUS Managed Services environment • Provide technical guidance and troubleshooting support to technology professionals working on TELUS Managed Services • Drive development and integration of AI-powered solutions to enhance TELUS Managed Services • Support the Managed Services Transformation program through tool configuration and testing, documentation, and MCP integrations

🎯 Requirements

• Strong foundation in telecom engineering and network operations • Hands-on automation experience • Ability and willingness to quickly learn and master enterprise toolsets • Ability to translate network strategies, architectures, and NOC workflows into automated AI/agentic solutions • Advanced knowledge of IP, firewall, Gigabit Ethernet, MPLS/VPN, QoS, management protocols, and cloud-based services • Hands-on experience with Python/JavaScript programming, API integrations, Linux/Windows environments, virtualization, and containerized platforms • Ability to balance priorities while handling multiple projects simultaneously • In-depth understanding of telecom industry trends, NOC operations, and emerging AI technologies • Experience serving as a technical lead on automation/development projects • 5+ years of experience as a telecom engineer, network developer, or AI solutions consultant in a communications service provider or solution provider organization • Bachelor/Master’s degree in Engineering, Computing Science, Software Engineering, Information Systems, or equivalent • Government of Canada Security Clearance (Level 2 Secret) listed as a great-to-have • Deep knowledge of software development and advanced machine learning concepts listed as a great-to-have • Industry certifications in AI, Cloud (GCP), or Networking (Cisco/Juniper/Palo Alto) listed as great-to-haves • Knowledge of ITSM systems, including Incident, Problem and Change management, CMDB, and ServiceNow, listed as a great-to-have

🏖️ Benefits

• Bonus offered in addition to the base salary • Global team across North America, South America, Central America, Europe, Africa, and APAC • Equal opportunity and diverse, inclusive workplace • Voluntary demographic survey with confidential handling of information • Recruiting privacy policy and personal-data processing transparency