Client Partner, Consumer Products & Services

🔥 14 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 50 days.
• No salary listed.

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Toptal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

💰 Seed Round on 2012-06

Consulting • Marketing • Recruitment

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

📋 Description

• Grow and deepen relationships with enterprise clients • Understand client business challenges, identify opportunities, and bring together appropriate Toptal solutions • Own commercial growth, strategic development, and long-term health of an assigned client portfolio • Understand client strategies, operating models, industry dynamics, competitive pressures, and emerging priorities • Proactively shape differentiated, commercially viable solutions with Practice Leaders, Pursuits, and Delivery teams • Own revenue growth, retention, expansion, diversification, and overall commercial health of the portfolio • Identify unmet needs and create demand within existing client accounts • Expand relationships across business units, geographies, functions, and executive stakeholders • Lead renewals, extensions, ancillary agreements, pricing, negotiation, contracting, and closing • Build trusted partnerships with senior business and technology leaders • Develop and execute strategic account growth plans • Connect client challenges to Toptal capabilities in technology, AI, marketing, management consulting, managed services, and specialized talent • Monitor client satisfaction, delivery performance, relationship strength, and retention risks • Collaborate with Client Partners, Industry GMs, Sales Leaders, Practice Leaders, Pursuits, Client Management, and Delivery teams • Lead complex expansion pursuits, proposals, enterprise buying processes, commercial negotiations, and closes • Manage expansion pipeline, forecasting accuracy, account planning, and commercial opportunity intelligence • Represent client feedback, emerging needs, and market insights within Toptal • Travel regularly for client meetings, executive engagement, and industry events • Progress toward a $10M+ annualized gross revenue portfolio expectation as the portfolio matures • Contribute to team success through collaboration, knowledge sharing, and mentorship

🎯 Requirements

• Bachelor’s degree is required • 7–10+ years of experience in enterprise client development, strategic account growth, consulting, or professional services • Experience in technology services, management consulting, or managed services ideally • Demonstrated success growing complex enterprise relationships through consultative selling, proactive opportunity creation, and strategic account development • Experience managing substantial enterprise client portfolios, ideally with annualized revenue of $5M–$10M+ • Strong business acumen and intellectual curiosity • Ability to understand complex client challenges, ask insightful questions, challenge assumptions, and develop commercially viable approaches • Ability to identify emerging client needs, shape solutions, and create opportunities beyond existing engagements • Experience expanding enterprise relationships across business units, executive stakeholders, geographies, and service offerings • Ability to engage credibly with C-suite executives on business strategy, operating challenges, emerging technologies, and industry trends • Success originating and closing complex expansion opportunities • Experience negotiating renewals, extensions, complex service agreements, and additional commercial engagements with enterprise procurement and legal teams • Strong understanding of emerging technologies, including AI • Ability to connect new capabilities to practical client business needs • Ability to develop and execute strategic account plans • Ability to identify client satisfaction risks, navigate difficult conversations, and strengthen long-term commercial relationships • Experience collaborating with multidisciplinary teams to develop solutions, shape proposals, and advance complex opportunities • Ability to work effectively in shared or coordinated account coverage models • Strong commercial judgment, including pipeline management, forecasting, opportunity prioritization, and account-level revenue planning • Initiative, discipline, and personal accountability to deliver against ambitious commercial objectives • Entrepreneurial drive, creative problem-solving, resilience, and a proactive approach • Exceptional written and verbal communication skills • Willingness and ability to travel regularly for client meetings, executive engagement, and industry events • Broad experience working with consumer and retail organizations • Concentrated experience in eCommerce, Traditional Retail, Mass Merchandisers, Grocery and Convenience, or Food Service highly preferred • Established executive relationships across retail and consumer brands • Working knowledge of retail technology, including commerce platforms, order management, retail data and personalization, and emerging agentic commerce capabilities • Track record of building a new practice, segment, offering, or go-to-market motion • Hands-on ability to shape and personally drive solutions • Resumes and communication must be submitted in English • No visa sponsorship or assistance

🏖️ Benefits

• Fully remote workforce • Remote position • Regular in-person client engagement and field travel as part of the role • No visa sponsorship or assistance is offered

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