Technical Support Analyst

🕒 October 23

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $55k - $75.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 18 days.
• Jobs at this company usually fill in 40 days.

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Trimble Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

🏭 Manufacturing

💼 Consulting

💰 Post-IPO Debt on 2022-12

Logistics • Manufacturing • Consulting

Trimble Inc. is a technology company that provides advanced solutions across various sectors including construction, transportation, geospatial, and natural resources. They empower industries to improve efficiency and profitability by leveraging real-time data insights, innovative software, and precise hardware. Trimble's solutions are used by millions of professionals globally, helping them to collaborate effectively and manage complex workflows, ultimately transforming how work gets done in diverse environments.

📋 Description

• Investigate, troubleshoot, and resolve hardware, software, and transportation management system issues using CRM and case-management platforms • Partner with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution • Deliver customer support through phone, email, web, and chat while meeting team SLAs and KPIs • Analyze device logs, database queries, and system behaviors to perform root-cause analysis on complex technical issues • Recommend improvements to business processes, technical support tools, research approaches, and internal documentation • Serve as a technical conduit between commercial clients and internal development teams • Shape the quality, reliability, and functionality of transportation management software

🎯 Requirements

• Bachelor's degree or equivalent practical experience in a technology-related field • Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems • Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages • Hands-on experience navigating and supporting operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers • Excellent written and verbal communication skills • Ability to explain complex concepts to technical and non-technical audiences • Less than 5% travel requirement • Prior Jira, CRM casing tools, or SDLC experience is a bonus • Experience with mobile communications, wireless devices, or device log analysis is a bonus • Transportation and logistics domain knowledge is a bonus • Familiarity with REST/SOAP APIs, Web Services, Java, C#, Python, JavaScript, Angular, or React is a bonus

🏖️ Benefits

• Bonus eligible • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Time off plans • Retirement plans • Tax savings plans for health, dependent care, and commuter expenses • Paid Parental Leave • Employee Stock Purchase Plan • Reasonable accommodations for disabilities or sincerely held religious beliefs

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