Insurance Sales Agent – Quebec, Bilingual

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

👻 Ghost score 0%

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Trupanion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

📣 Marketing

🛡️ Insurance

💰 $60M Post-IPO Equity on 2020-11

Healthcare • Marketing • Insurance

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

📋 Description

• Respond to prospective members interested in pet insurance policies • Understand each member’s unique needs and tailor insurance solutions accordingly • Present the value of Trupanion’s pet insurance policies • Maintain control of calls and guide conversations through enrollment • Provide detailed information about policies and coverage options • Address members’ questions and objections • Accurately enroll pets in insurance policies • Collect and thoroughly document all required information • Serve as the primary point of contact for current members • Respond to policy inquiries and provide guidance • Ensure overall member satisfaction • Process cancellation requests and understand members’ concerns • Explore alternative solutions and make every effort to retain members • Communicate with members by phone and email, adapting communication style as needed

🎯 Requirements

• At least two years of experience in a sales and/or customer service role • Previous experience in a bilingual sales or customer service role • Active Level 1 Damage Insurance or Level 1 Personal Lines Damage Insurance licence issued by the AMF • Licence to sell insurance in Quebec and in the province where you currently reside • Fluency in English and French • Excellent verbal and written communication skills in English and French • Ability to adapt to members’ diverse needs and preferences • Goal-oriented mindset focused on achieving and exceeding sales targets • Ability to handle challenging situations and complaints and resolve problems • Ability to adapt to changing circumstances and develop innovative solutions • Patience and active listening skills • Emotional intelligence • Emotional resilience • Availability Monday through Friday, 11:00 a.m. to 8:00 p.m. ET, during the first 12 weeks of training • Availability for shifts starting as early as 8:30 a.m. ET after training • Weekend availability

🏖️ Benefits

• Employer-paid extended health coverage for you and your family • Trupanion partners with Wealthsimple to manage your RRSP, pension, and other retirement savings plans • Four weeks of paid vacation and 11 personal days • Five weeks of paid sabbatical leave after five years of employment • Employer-paid medical coverage for one pet (cat or dog) • Paid time off for volunteering with nonprofit organizations • Open, friendly, and fun pet-friendly work environment • Monthly bonuses based on individual performance • Restricted Stock Units (RSUs), vesting over four years