Software Architect – Enterprise AI

🔥 19 hours ago

🇨🇦 Canada – Remote

💵 $234.9k - $293.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Define and drive the vision and software architecture for internal AI/ML platforms across Twilio’s business functions • Set and communicate long-term architectural vision, aligning teams and leadership • Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments • Solve complex, ambiguous technical challenges at platform and company-wide scale • Mentor and guide principal and staff engineers • Partner with product, engineering, and executive leaders on strategic direction and technical investments • Establish and model a high-performance software engineering culture • Collaborate globally with business teams and GTM leadership • Present AI Engineering plans and deliverables to executive leadership • Lead creation and deployment of AI-powered solutions using GenAI • Build custom AI applications, including RAG-based chatbots, agentic workflows, and AI-powered automations • Lead cross-team efforts to troubleshoot and resolve complex AI/ML application issues • Work across Support, Sales, Marketing, Operations, and other verticals to implement AI/ML solutions • Cultivate a team of builders and owners

🎯 Requirements

• 15+ years of experience designing and scaling distributed systems and platforms • Demonstrated ability to set technical vision and strategy at an enterprise or company-wide level • Expertise in system design, reliability, scalability, security, and cost optimization for large-scale architectures • Experience leading cross-functional initiatives and resolving highly complex, ambiguous technical problems • Proven record of mentoring senior engineering talent and elevating organizational standards • Exceptional written and verbal communication, influence, and leadership skills • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience) • Remote and based in Ontario, British Columbia, or Alberta, Canada • May be required to travel occasionally for project or team in-person meetings

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Equity plan eligibility • Health care insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Support for employee volunteering and donation efforts